Sangeet Sharma
Berlin
Summary
Support professional with strong expertise in team leadership and customer service management. Adept at fostering collaboration and driving performance in fast-paced environments. Skilled in conflict resolution, process optimization, and change management. Known for reliability, adaptability, and results-focused approach.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Support Team (Part-Time Job)
HPL Logistik GmbH
BERLIN
01.2023 - 06.2023
- Supported daily logistics and warehouse activities
- Assisted in handling shipments and inventory tracking
- Streamlined knowledge management practices, enabling quicker access to information and improved problem resolution capabilities for the team.
- Ensured smooth transition during company-wide system upgrades by liaising between IT department and support staff for seamless integration.
Support Team (Mini Job)
WWW Logistics GmbH
BERLIN
09.2022 - 12.2022
- Assisted in warehouse operations and logistics management
- Provided administrative support and order tracking
- Reduced response times for client inquiries by optimizing team workflows and communication channels.
- Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.
Web Developer / IT Administrator
Bright Vision Technosoft Pvt. Ltd.
GURUGRAM
01.2019 - 12.2021
- Developed and maintained web applications
- Managed IT infrastructure and ensured smooth operations
- Provided technical support and troubleshooting
- Assisted in implementing security protocols
- Developed multi-site IT execution strategies, aligning work orders at 23 locations to effectively align available resources with historical service data.
Computer Teacher
Chouhan Computer & Teaching Institute
JAIPUR
01.2017 - 12.2018
- Taught computer science and programming
- Assisted in curriculum development
- Provided hands-on training in MS Office, Java, and web development
Education
Global MBA -
University For The Creative Arts (UCA)
BERLIN 02.2022 - 11.2023
Bachelor of Computer Applications -
Jaipur National University
JAIPUR 01.2018 - 08.2021
Senior Secondary -
CBSE
SIKAR 03.2015 - 06.2016
Diploma in Web Page Designing -
Technical Teaching Computer Education
JAIPUR 01.2017 - 02.2018
Skills
Languages
English
Upper intermediate (B2)
German
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balanceTeam Building / Company RetreatsTimeline
Support Team (Part-Time Job)
HPL Logistik GmbH
01.2023 - 06.2023
Support Team (Mini Job)
WWW Logistics GmbH
09.2022 - 12.2022
Global MBA -
University For The Creative Arts (UCA)
02.2022 - 11.2023
Web Developer / IT Administrator
Bright Vision Technosoft Pvt. Ltd.
01.2019 - 12.2021
Bachelor of Computer Applications -
Jaipur National University
01.2018 - 08.2021
Diploma in Web Page Designing -
Technical Teaching Computer Education
01.2017 - 02.2018
Computer Teacher
Chouhan Computer & Teaching Institute
01.2017 - 12.2018
Senior Secondary -
CBSE
03.2015 - 06.2016
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