Sanjay Rai
Security Training Manager
Langen,Hessen
Summary
Team-oriented self-starter bringing 10 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
28
28
years of professional experience
Work History
Training Manager and Assistant Operational Manager
Pond Security GmbH
Frankfurt
09.2021 - Current
- Coordination, Controlling and Planning of training within object; Execution and Documentation of required training; Responsible for implementations of whole Training programs specified by security contract or legal regulation; Ensures proper Documentation of Training measures; In Charge of cluster wide alarm investigation; Creating Standard Operation Procedure Manuals for new security programs
- Managed new employee orientation training process for more than 300 employees each year
- Coordinated technical training and personal development classes for staff members
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets
- Trained staff during demonstrations, meetings, conferences, and workshops
- Ensured seamless integration of new systems or process changes within organization through comprehensive change management plans and stakeholder engagement activities
- Facilitated leadership development workshops, fostering environment of growth and self-improvement among management team members
- Implemented robust performance evaluation system, enabling data-driven decision-making on future workforce development strategies
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Developed departmental systems and procedures to better align workflow processes
Control Room Operator/Data Security Protection
Pond Security GmbH
09.2021 - 04.2023
- Lenel System Security Observers ion
- Assisting with tickets and security support for Decom/Live racks move at site
- Assisting with tickets and security support for Extraction and shredding of Media and SSD materiel at site
- Application for access , Employees badge print and security clearance for cluster wide
- Briefing visitors on site on safety and device functions.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery
- Tested samples of oil, water and electrolytes to assess conformance with strict operating tolerances
- Conducted regular reviews of operating procedures to ensure compliance with evolving regulatory requirements and industry standards
- Tested fire protection systems and emergency backup equipment to detect and fix faults
- Inspected plant activities on screens and computers to identify and troubleshoot issues
- Reported complex issues and conditions to management for specialized diagnosis and repair
- Increased plant performance by continually refining operating procedures based on real-time data analysis
- Developed strong relationships with vendors and suppliers, facilitating effective coordination for equipment repairs or replacements when necessary
Security Guard
SecFirst GmbH
03.2021 - 08.2021
- Improved response time to incidents by maintaining clear communication channels with team members.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Service Employee
Crew Concept GmbH
11.2019 - 02.2021
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated customer accounts with accuracy using Python.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
Bar- and Hostel Manager
Utopia (Bar, Hostel and Restaurant)
03.2010 - 06.2016
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Created and applied marketing strategies to promote hostel's services and amenities.
- Oversaw renovation projects that modernized facilities while adhering to budget constraints.
- Administered payroll duties accurately and efficiently, maintaining timely payments to all staff members.
- Collaborated with maintenance teams to address any repair needs promptly, minimizing disruptions to guests'' experiences.
Bar Owner
Atmosphere
02.2008 - 02.2010
- Bar and Shisha Lounge with enormous Cocktail Menue and Tapas and fingerfood, Disc-Jockeys at weekends
Bar Supervisor and DJ
Studebakers (Night Club)
06.2006 - 12.2007
- Responsible for Bar Service
Event Consultant
Europa East Coast
10.2003 - 05.2006
- Responsible for the execution of whole Events
Disc-Jockey and responsible for Promotion Events
Mambo No. 5
03.2001 - 07.2003
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Participated in community events and fundraisers and professionally represented station.
- Developed extensive knowledge of current music trends which contributed towards staying relevant in a competitive market.
- Worked with clients to determine requirements for each party or event.
- Showcased versatility in performing various music styles ranging from classic hits to modern chart-toppers catering to diverse audiences tastes.
- Expanded client base through active networking within the entertainment industry and effective marketing strategies.
Disc-Jockey
Top Ten (Club)
02.2000 - 02.2001
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Adjusted music plans based on crowd preferences and mood.
- Promoted group dances, competitions and other party games to keep guests entertained.
- Maintained up-to-date knowledge of cutting-edge DJ equipment and software to ensure top-quality performance delivery.
Event Consultant and Project Coordinator
Titan Music Promotions (Event Company)
03.1998 - 12.1999
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Produced concept plans for high-profile corporate meetings and events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Ensured compliance with local regulations and safety guidelines when planning and executing events of all sizes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Infantry Soldier
Singapore Armed Forces
01.1996 - 01.1998
- Applied first aid to squad members at camps and on battlefield.
- Installed, operated and maintained field communications equipment.
- Trained teams on emergency situation preparedness and in tactical planning, equipment maintenance, and weapon use.
- Helped restore war-torn areas by contributing to reconstruction operations.
- Conducted safety briefings for squad members prior to missions.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
- Deployed countermeasures to repel enemy assaults.
- Instructed squad members on proper use of weapons and equipment.
- Established defensive positions during hostile engagements.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
Education
High School Diploma -
St Patrick's School
Singapore 04.2001 -
Skills
English (mother tongue)
Personal Information
- Date of Birth: 09/23/76
- Marital Status: married
Timeline
Training Manager and Assistant Operational Manager
Pond Security GmbH
09.2021 - Current
Control Room Operator/Data Security Protection
Pond Security GmbH
09.2021 - 04.2023
Security Guard
SecFirst GmbH
03.2021 - 08.2021
Service Employee
Crew Concept GmbH
11.2019 - 02.2021
Bar- and Hostel Manager
Utopia (Bar, Hostel and Restaurant)
03.2010 - 06.2016
Bar Owner
Atmosphere
02.2008 - 02.2010
Bar Supervisor and DJ
Studebakers (Night Club)
06.2006 - 12.2007
Event Consultant
Europa East Coast
10.2003 - 05.2006
High School Diploma -
St Patrick's School
04.2001 -
Disc-Jockey and responsible for Promotion Events
Mambo No. 5
03.2001 - 07.2003
Disc-Jockey
Top Ten (Club)
02.2000 - 02.2001
Event Consultant and Project Coordinator
Titan Music Promotions (Event Company)
03.1998 - 12.1999
Infantry Soldier
Singapore Armed Forces
01.1996 - 01.1998
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