Summary

Overview

Work history

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Santa Luse

Dordrecht,NL

Summary

Operations Program Manager and supply chain professional with 7+ years across 3PL, healthcare logistics, and manufacturing. Specializes in inventory control, ERP/master data governance, and end-to-end program delivery—aligning stakeholders, managing risk, and turning data into executive-ready insights (QBR/MBR). Known for lifting KPI performance and streamlining processes through data-driven improvements and team coaching.

Overview

years of professional experience

Work history

Buisness Support Manager

CTDI

Alsdorf, Germany

2024.04 - 2026.04

Directed the end-to-end delivery of operational programs, ensuring alignment with business objectives and timely execution from initiation through completion
Drove continuous improvement initiatives by identifying inefficiencies and implementing process enhancements to increase productivity and operational performance
Led cross-functional collaboration across departments to align priorities, optimize resource allocation, and support strategic goals
Acted as the primary point of contact for customers, ensuring clear communication, strong relationship management, and high levels of service satisfaction
Coordinated with clients to understand requirements, resolve issues, and ensure service delivery meets agreed expectations and SLAs
Established and monitored performance metrics (KPIs), delivering data-driven insights and regular reports to stakeholders and senior leadership
Proactively managed risks, issues, and change requests to ensure consistent program delivery and alignment with organizational objectives
Handled customer escalations effectively, ensuring timely resolution and maintaining client trust
Championed the rollout and adoption of new tools, systems, and processes, improving operational efficiency and user engagement

Process Controller

Smurfit Kappa

Roermond, Netherlands

2023.05 - 2024.03

Monitored and managed data transfers between internal and external stakeholders.
Maintained operational communication with key stakeholders to ensure alignment.
Checked and adjusted master data in ERP system for accuracy.
Participated in various improvement projects to enhance operational efficiency.
Contributed to month-end closings and audits, supporting financial accuracy.

IVC Specialist

Ceva Logistics

Venray, Netherlands

2022.04 - 2023.04

Monitored, resolved, and reported slow and obsolete inventories.
Analyzed data to generate monthly reports ensuring inventory accuracy.
Identified root causes of inventory adjustments for corrective action.
Performed regular inventory counts and drafted detailed statistical reports.
Reported inventory statistics to management and recommended enhancements to control processes.

Inventory Supervisor

Seacon Logistics

Maasbree, Netherlands

2020.10 - 2022.04

Organized, coached, and supervised IVC stock management team to achieve quality and productivity targets.
Provided insights on physical stock levels and system inventory accuracy.
Analyzed and monitored stock processes to identify deviations and implement corrective actions.
Maintained regular communication with departments to ensure alignment with KPIs.
Served as primary contact for IVC process inquiries within organization.
Actively participated in projects to enhance departmental and organizational processes.
Prepared various reports, including comprehensive business reviews.

Finance controller

UPS NL Healthcare

Roermond, Netherlands

2019.04 - 2020.10

Prepared monthly and quarterly customer reports and presentations, including QBR and MBR.
Generated weekly and monthly activity-based billing for 11 customers.
Managed time card reports for agency and contracted employees.
Authored and updated work instructions to ensure operational consistency.

Inventory Lead

CTDI Logistics

Venray, Netherlands

2018.03 - 2019.04

Led inventory control team of three, enhancing operational efficiency.
Analyzed inventory and transaction reports to identify trends and discrepancies.
Conducted cycle counting process to ensure accuracy of stock levels.
Generated detailed inventory reports, including forecasts and assessments of obsolete stock.
Monitored inventory aspects of new part implementations to support project success.

Inventory Clerk

Arvato

Venlo, Netherlands

2017.03 - 2018.03

Executed cycle counts to ensure inventory accuracy.
Performed product checks for quality control compliance.
Resolved troubleshooting tasks to enhance operational efficiency.