Sara De La Hoz
Cabin Crew
Madrid,SN
Summary
Proven Cabin Crew Member at Air Europa, adept in safety awareness and offering exceptional hospitality service. Enhanced team collaboration and passenger satisfaction through proactive problem-solving. Skilled in first aid, ensuring onboard safety and comfort. Achieved notable improvements in passenger experience and crew efficiency without compromising safety protocols.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Cabin Crew Member
Air Europa
03.2019 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Education
Certificate - Flight Attendant Certificate
Escola Aeronautica De Catalunya
Barcelona, Spain 04.2001 -
High School Diploma -
IES Ramon Muntaner
Figueres, Spain 04.2001 -
Skills
Safety awareness
Passenger assistance
Cultural sensitivity
Reliability and punctuality
First aid
Team collaboration
Hospitality service expertise
Attention to detail
professional horse-rider
I started horse-ridding since a very young age and start competition at the age of 13 and lasted till the age of 15. I was federated in the Catalan horse-ridding federation. My discipline was classical dressage, which I still practice when I have the opportunity in my free time. After I ended competing I started working teaching kids and doing excursions as well.
Timeline
Cabin Crew Member
Air Europa
03.2019 - Current
Certificate - Flight Attendant Certificate
Escola Aeronautica De Catalunya
04.2001 -
High School Diploma -
IES Ramon Muntaner
04.2001 -
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