Sara Gallanti
Customer Experience Consultant
Hamburg
Summary
Results-driven Logistics Consultant with experience in optimizing end-to-end processes, coordinating with teams and partners to ensure accurate documentation, compliance, and efficiency. Focused on improving transport workflows, managing inventory, and supporting strategic decisions through KPI analysis. Skilled at building strong customer relationships and delivering tailored supply chain solutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Customer Experience Consultant - Automotive
Maersk Deutschland
05.2024 - Current
- Collaborate with internal teams, suppliers, manufacturers, freight forwarders, and partners to optimize end-to-end supply chain processes, including procurement, production planning, transportation, and distribution.
- Ensure accurate and timely processing of purchase orders, shipping documentation, customs clearance paperwork, and invoices to maintain supply chain integrity in accordance with established procedures.
- Continuously review and improve supply chain workflows, inventory management, and operational processes for greater efficiency in delivering targets, maintaining service levels, and controlling logistics costs.
- Generate KPI reports, performance metrics, and analytics to support clients’ supply chain decision-making and strategic planning.
- Build strong customer relationships by understanding their supply chain needs and providing customized, integrated solutions, identifying opportunities for cross-selling and upselling supply chain services such as inventory management, warehousing, or transportation solutions
- Participate in client meetings alongside sales, procurement, and logistics teams to address supply chain challenges and present optimized solutions to resolve supply chain disruptions and enhance overall performance.
Intermodal Customer Experience Consultant
Maersk Deutschland A/S & Co. KG
04.2022 - Current
- Planning of the overall flow of inland deliveries from and to port, by ensuring seamless communication and collaboration among internal (Customs, Ocean, Equipment and Execution Departments) and external stakeholders (End-customers and Freightforwarders)
- Providing effective business solutions concerning freight details, pick-up and drop-off times, and special equipment and delivery requests, proactively (and reactively) resolving customer queries and concerns
- Supporting in the development of ecom functionalities and products aiming at simplifying the customers booking journey
B2B Support Executive 2nd Level
CARNECT MicronNexus GmbH
11.2019 - 03.2022
- Multilingual handling of post-travel complaints and escalations
- Coordination of the activities of the 1st Level Team (Call Center)
- Control of payment gateways as well as refunds to customers
- Regular meetings/webinars with suppliers and B2B partners
- Close cooperation with the Operations Team in the escalation of discrepancies/bugs found in the system, prices, product information etc.
Customer Relations Representative and Social Media Manager
PANDORA EMEA
02.2018 - 11.2019
- Placement and follow up on orders for the EMEA region with specific focus on Italy, France, Belgium and Netherlands
- Communication and Cooperation with several departments and stakeholders for campaigns, new launches, store openings
- Management of customers queries and complaints
- Social Media Management
Customer Service and Sales Assistant
HAPPYCAR GmbH
09.2017 - 02.2018
- Telephone Promoting/Selling of car rental services by addressing diverse B2B and B2C client needs, offering tailored solutions
- Complaint management to optimize digital presence and improve visibility across search engines.
- Support to eCommerce sales, contributing to successful online sales and customer engagement strategies.
- Insights in Online Marketing (SEO) to optimize digital presence and improve visibility across search engines.
Foreign Language Tutor
University of Modena and Reggio Emilia
11.2016 - 05.2017
- Provided tutoring support and designed individualised learning plans for English, German, French and Italian in the University Linguistic Center.
Editorial and Translation Assistant
'Collezioni' fashion magazines, Logos S.r.l.
09.2016 - 11.2016
- Writing articles
- Translation from English, German, French to Italian
- Publishing of fashion news on 'Collezioni' website
Education
2nd level degree - Modern European and American languages and literatures (LM-37)
Università degli Studi di Modena e Reggio Emilia
09.2014 - 04.2017
1st level degree - Applied languages (L-12)
Università degli Studi di Modena e Reggio Emilia
09.2011 - 12.2014
Skills
- Problem Solving
- Multitasking
- CRM software proficiency
- Customer service
- Microsoft office
Personal Information
Date of Birth: 10/20/92
Timeline
Customer Experience Consultant - Automotive
Maersk Deutschland
05.2024 - Current
Intermodal Customer Experience Consultant
Maersk Deutschland A/S & Co. KG
04.2022 - Current
B2B Support Executive 2nd Level
CARNECT MicronNexus GmbH
11.2019 - 03.2022
Customer Relations Representative and Social Media Manager
PANDORA EMEA
02.2018 - 11.2019
Customer Service and Sales Assistant
HAPPYCAR GmbH
09.2017 - 02.2018
Foreign Language Tutor
University of Modena and Reggio Emilia
11.2016 - 05.2017
Editorial and Translation Assistant
'Collezioni' fashion magazines, Logos S.r.l.
09.2016 - 11.2016
2nd level degree - Modern European and American languages and literatures (LM-37)
Università degli Studi di Modena e Reggio Emilia
09.2014 - 04.2017
1st level degree - Applied languages (L-12)
Università degli Studi di Modena e Reggio Emilia
09.2011 - 12.2014
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