Sara Kohzadi

- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

- Consulted with customers to assess needs and propose optimal solutions.

- Resolved customer complaints while prioritizing customer satisfaction and loyalty.

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

- Answered customer telephone calls promptly to avoid on-hold wait times.

- Marketing; branding program sales execution for business units

- Market Analysis and competitor information collection and analysis recognize potential customers.

- Improved customer service ratings through housekeeping.

- Recruited and trained new members of the guest service team.

- Updated team members about changes in hotel products, services, pricing, and policies.

- Collaborated with maintenance and housekeeping to give the guest the best stay.

- Solicited feedback through questionnaires to evaluate levels of guest satisfaction

- Respond to guest inquiries via phone, email, and online chat

- Process reservations accurately and efficiently using the hotel's reservation system

- Provide guests with information about room rates, availability, amenities, and local attractions

- Handle guest complaints and resolve issues in a timely manner

- Collaborate with other departments such as housekeeping and front desk to ensure guest satisfaction

- Support classroom activities, tutoring, and reviewing work.

- Teaching struggling students individually and in small groups to reinforce learning concepts of Information Management Systems, Advanced Operations Research, Customer relationship management, and Production planning and control.

- Managing the daily Sales Operations

- Market Analysis and promoting products and services to customers to increase revenue.

- Provide excellent customer service by addressing inquiries, resolving issues, and promoting services.

- Assist the Branch Manager in achieving goals, customer satisfaction ratings, and operational efficiency.

- Maintained accurate records of customer interactions using the bank's database system.

- Train and evaluate new members of the sales team.

- Supervise the activities of the sales group.

- Mastering sales methods for products such as computers, call centers and operators, and CCTV cameras.