Sara Perisi
TEAM LEAD RETAIL COLLECTIONS UK
Berlin
Summary
Results-oriented leader with 25 years in financial services, customer care, and collections. Expertise in FCA regulations and the UK market drives compliance and enhances customer satisfaction. Proven ability to foster collaboration, empower teams, and solve complex problems in challenging environments. Committed to achieving business objectives and cultivating a culture of success.
Overview
3
3
Languages
29
29
years of professional experience
Work History
Team Lead Retail Collections UK
Mercedes-Benz Bank Service Center GmbH
09.2021 - Current
- Responsible for decision-making and processing of complex business transactions and escalations
- In charge of the identification of the need for actions in the day-to-day business and initiation of appropriate measures for processing
- Responsible for the Initiation and support of change processes to improve existing workflows
- In charge of capacity planning and monitoring, shift and assignment planning of the employees in close co-operation with the operator
- Responsible for guiding, motivating and promoting the employees by goal agreements and performance assessments
- In charge of coordinating trainings and development plans to help employees develop their full potential
- In charge of candidate selection, holding of interviews and ensuring the integration process together with the HR-department
- Responsible for Informing the assigned employees about the relevant regulations and instruct them to comply
Supervisor Retail Collections UK
Mercedes-Benz Bank Service Center GmbH
05.2019 - 09.2021
- Responsible for the achievement of the agreed objectives, case completion or escalation.
- In charge of planning and monitoring productivity of the daily operations.
- Responsible for capacity planning and tasks assignment.
- Managing the induction and mentorship of new employees.
- In charge of the optimization and development of new strategies to improve operational performance.
Retail Collections Italy
Mercedes-Benz Bank Service Center GmbH
06.2013 - 04.2019
- In charge of collecting and negotiating with delinquent customers and for assisting them to determine the proper resolution.
- Processing pre-litigation warning letters and contract termination, vehicle repossession and assignment of cases to third party (Door-to-door agencies and external lawyers) for non-resolved collection cases.
- Responsible for supporting Door-to-door Agencies and external Lawyers during pre-legal action: cases’ assignment, queries’ solving, approval of repayment plans, assignment closure.
Customer Service Representative for Italy
Cook Medical Ltd
10.2009 - 01.2011
- In charge to supply customers with expected delivery dates or delivery status and product status.
- Directing technical queries to the product specialists or sales force, also dealing with follow-up queries on returns.
- Entering and closing queries.
- Communicating emergency orders/requests to different manufacturing plans.
- Managing and coordinating inflows orders.
Front/Back Office Responsible
Fiditalia SpA
04.2000 - 09.2009
- In charge of evaluating the credit risk: loading of customer data, evaluation and approval of consumers’ loans up to 35.000 Euros.
- Communicating loans request outcomes to customers.
- Financial consulting and loans-related problem solving.
- Responsible for receiving and making payments of loans to customers and dealerships.
Trade Accountant
New Blitz SAS
05.1997 - 03.2000
- Created and managed partnerships with shops and sellers for loan services.
- Promoting financial services.
- Managed loan payments.
Education
Diploma -
Liceo Classico A. Pansini
Napoli01-1993
Bachelor's Degree in Psychological Sciences And Te - Psychology
Universitas Mercatorum
Rome, Italy 04.2001 -
Transformational Leadership -
University of Cambridge
Cambridge, UK 04.2001 -
Skills
Operations management
Leadership and Teamwork
Workforce planning
Customer focus
Relationship management
Conflict resolution
Collections management
Coaching
Critical thinking
Detail Oriented
Microsoft Office
Works under pressure
Interests
Reading, travelling, baking
Timeline
Team Lead Retail Collections UK
Mercedes-Benz Bank Service Center GmbH
09.2021 - Current
Supervisor Retail Collections UK
Mercedes-Benz Bank Service Center GmbH
05.2019 - 09.2021
Retail Collections Italy
Mercedes-Benz Bank Service Center GmbH
06.2013 - 04.2019
Customer Service Representative for Italy
Cook Medical Ltd
10.2009 - 01.2011
Bachelor's Degree in Psychological Sciences And Te - Psychology
Universitas Mercatorum
04.2001 -
Transformational Leadership -
University of Cambridge
04.2001 -
Front/Back Office Responsible
Fiditalia SpA
04.2000 - 09.2009
Trade Accountant
New Blitz SAS
05.1997 - 03.2000
Diploma -
Liceo Classico A. Pansini
Courses
- Professional on the Move, June 2014 — July 2015
- JuMP - Junior Manager Program June 2018 — May 2019