Sara Sinada
Supervisor
Cairo
Summary
Detail-oriented and customer-focused professional with a strong foundation in Information Technology and extensive experience in customer service, sales, and showroom supervision. Proven ability to deliver exceptional client satisfaction, drive sales, and effectively lead teams. Eager to leverage expertise in dynamic and challenging environments
Overview
7
7
years of professional experience
2
2
Languages
Work History
Showroom Supervisor
Nissan Motor Corporation - Bashir Motors
06.2006 - 12.2011
- Coordinated with the sales and service teams to ensure seamless vehicle delivery and post-sale follow-up.
- Delivered detailed product presentations, highlighting features and benefits of various Nissan models to boost customer interest and engagement.
- Ensured all vehicle sales met company standards by overseeing the entire sales process, from order placement to vehicle handover.
- Streamlined administrative processes by adopting modern technology solutions for record keeping, scheduling appointments, and tracking sales data.
- Managed inventory control for optimal product availability, streamlining stock management processes.
- Conducted regular staff meetings to discuss performance metrics, address concerns, and share best practices among team members.
Customer Service Representative
Thomas Nationwide Transport, TNT
01.2005 - 06.2006
- Addressed customer inquiries via phone and in person, resolving complaints and providing information about services.
- Ensured timely and accurate processing of customer orders and documentation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Information Technology
Future University
Khartoum - Sudan 04.2001 -
Skills
Proficient in Microsoft Office Suite and CRM Tools
Customer Service & Relationship Management
Automotive Product Knowledge
Problem-Solving & Conflict Resolution
Communication & Interpersonal Skills
Timeline
Showroom Supervisor
Nissan Motor Corporation - Bashir Motors
06.2006 - 12.2011
Customer Service Representative
Thomas Nationwide Transport, TNT
01.2005 - 06.2006
Bachelor of Science - Information Technology
Future University
04.2001 -
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