Sarah Anouk Schwab

Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.

Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.

Answered and managed incoming and outgoing calls. Customer advice considering customers needs and the portofolio Deutsche Telekom offers.

customer service, assistance around the holiday resort, rental of bikes, kids play toys, boats etc. kids animation. Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Addressed customer complaints offering timely and on-point solutions. Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.

Managing patients appointment, doing basic ophthalmologist tests. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Performed medical records management, including filing, organizing and scanning documents. Restocked, and organized exam rooms and medical equipment.

Obtained client medical history, medication information, symptoms, and allergies.