Summary
Overview
Work History
Education
Skills
Work Availability
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SARAH LITHIRA-MUTIA

SARAH LITHIRA-MUTIA

Professional Banker
Washington, DC

Summary

Professional Banker with documented cash handling and sales experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 15 years of related experience to a challenging position with room for advancement. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Energetic Financial Management Analyst with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Branch Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices.
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Reliable employee offering excellent communication and good judgment.
  • Experienced Banker with over 15 years of experience in Financial Management. Excellent reputation for resolving problems and improving customer satisfaction.
  • Reliable employee seeking personal banker position. Offering excellent communication and good judgment.
  • Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 15+ years of related experience to a challenging position with room for advancement.
  • Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
  • Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

13
13
years of professional experience

Work History

Banking Center Operations Specialist

Community Bank
10.2021 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Supervised branch operations and made continuous improvements in each area.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Improved operations through consistent hard work and dedication.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Accounting Clerk

Army and Air Force Exchange Service
Wiesbaden, Hessen
04.2019 - 10.2021
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Managed accounts payable and receivables and payroll.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Balanced reports to submit for approval and verification.
  • Communicated with suppliers to reconcile invoice payments.
  • Reconciled company accounts for credit cards, employee expenses and commissions.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Managed accounting records and performed dues-ins and dues-outs tasks.
  • Investigated and resolved internal accounting variances to keep records current.
  • Reported financial data and updated financial records in ledgers and journals.
  • Evaluated employee expense reports and verified accuracy.
  • Completed biweekly payroll for company personnel.
  • Completed financial reports to inform managers and stakeholders.
  • Tracked expenses and inventory purchases against budget guidelines.
  • Prepared reports for upper management detailing key financial metrics
  • Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
  • Managed expense, capitalization, amortization and spend data.
  • Reviewed and revised budgets to support spending.
  • Built and professionally developed highly competent team of accounting professionals.

Universal Banker II

SunTrust Bank
10.2018 - 03.2019
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Supervised branch operations and made continuous improvements in each area.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Helped clients protect assets through variety of strategies.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Provided advice on different bank products and financial options.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Developed tailored solutions to meet individual banking needs.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
  • Managed portfolio of accounts and monitored for issues in need of attention.
  • Produced and executed loan packages.
  • Developed customized solutions of deposit, lending and other products for small business customers.
  • Worked directly with clients investing minimum of $[Amount].
  • Encouraged employee development and promoted management staff from within.
  • Consulted on business packages and made personalized recommendations.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Created and managed community events and customer promotions.
  • Located and pre-qualified customers for mortgages.
  • Set risk management policies to mitigate bank losses.
  • Performed loan servicing functions to check compliance with applicable terms and conditions.
  • Oversaw total portfolio worth $2,000000.00
  • Networked with realtors and current clients to generate referrals.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Defined strategies for achieving goals and made proactive adjustments to maintain results.
  • Opened, closed and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Represented bank at community events to establish strong ties and promote business.
  • Exceeded sales goals on consistent basis.
  • Utilized [Software] CRM tool to generate leads.

Universal Banker II

Umpqua Bank
Lakewood, Washington
03.2013 - 10.2016
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Supervised branch operations and made continuous improvements in each area.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Helped clients protect assets through variety of strategies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Provided advice on different bank products and financial options.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Developed tailored solutions to meet individual banking needs.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
  • Managed portfolio of accounts and monitored for issues in need of attention.
  • Produced and executed loan packages.
  • Developed customized solutions of deposit, lending and other products for small business customers.
  • Worked directly with clients investing minimum of $1.0M.
  • Encouraged employee development and promoted management staff from within.
  • Consulted on business packages and made personalized recommendations.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Created and managed community events and customer promotions.
  • Located and pre-qualified customers for mortgages.
  • Performed loan servicing functions to check compliance with applicable terms and conditions.
  • Set risk management policies to mitigate bank losses.
  • Oversaw total portfolio worth $3.0M
  • Networked with realtors and current clients to generate referrals.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Defined strategies for goals and made proactive adjustments to maintain results.
  • Closed over 50 loan transactions per year worth in excess of $1.5 M.
  • Opened, closed and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Represented bank at community events to establish strong ties and promote business.
  • Exceeded sales goals on consistent basis.
  • Directed staff and managed annual capital budget.
  • Utilized [Software] CRM tool to generate leads.

Senior Teller

Citibank
Washington, DC
06.2009 - 08.2013
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Performed general teller duties for drive-thru line.
  • Maintained, organized and stocked teller window areas.
  • Answered phone and email inquiries on banking products.
  • Coached and trained 5 of new bank tellers.
  • Handled foreign currency and performed currency transaction reports.
  • Earned high numbers in sales referrals and participated in product sales campaigns.
  • Managed shift schedule for team of 6.
  • Politely assisted over 150 customers per day in fast and high-pressure environment.
  • Managed overdraft reports and performed audits.
  • Identified potential needs through observation, questioning and listening.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Introduced customers to other bank team members to help meet financial needs.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Provided customers with appropriate literature on banking products and services.
  • Received car loan, home loan and other payments and posted to accounts.
  • Investigated and promptly resolved issues with patron accounts.

Senior Account Executive

CitiFinancial Incorporated
Watsonville, CA
09.2009 - 04.2010
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reviewed customer service agreements for terms and conditions pricing and accuracy.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Education

Bachelor of Science - Business Management/Accounting

University of Maryland
Maryland
04.2023

Skills

  • Product and Service Knowledge
  • Teller Support
  • Cash Drawer Reconciliation
  • Currency Counting Machines
  • Bank Sales
  • Balancing ATM Machines
  • Training Classes
  • USA Patriot Act
  • Cash Supply Orders
  • Change Orders
  • Signature Verification
  • ATM Balancing
  • Cross-Selling and Partner Referrals
  • Dual Control Vaults
  • Regulatory Compliance
  • Financial Solution Recommendation
  • Political Knowledge
  • Bill Payment Receipt
  • Customer Transactions
  • Employee Training Assistance
  • Financial Institution Regulations
  • Consumer Banking
  • Check Cashing
  • Documenting Credit Request Packages
  • New Account Setup
  • Community Reinvestment Act
  • Customer Referrals
  • Process Monitoring
  • Resource Estimation
  • Discrepancy Resolution
  • Safe Deposit Box Oversight
  • Balance Verification and Reconciliation
  • Legal Considerations
  • Delinquency Notifications
  • Transaction Error Identification
  • Customer Service
  • CRM Systems
  • Complex Information Interpretation
  • Verbal and Written Communication
  • Data Security and Validation
  • Sorting and Filing
  • Prospect Calling
  • Information Processing
  • Financial Statements
  • Growth Portfolios
  • Detailed Analysis
  • Community Events
  • Fee Calculation
  • Phone Inquiries
  • Store Displays
  • Analytical Thinking
  • Commercial Lending
  • Check Cashing and Withdrawals
  • Loan Payment Processing
  • Currency Exchange
  • Safety Violations
  • Customer Order Management
  • Telephone Transfers
  • Providing Feedback
  • Accounting Softwares
  • Mathematical Accuracy
  • Account Closing Process
  • Audit Procedures
  • Partnership Management
  • Team Coaching and Training
  • Accounts Payable and Accounts Receivable
  • Strategic Financial Planning
  • Generating Referrals
  • Credential Checking
  • Pleasant and Personable
  • Customer Feedback
  • Team Cooperation
  • Legal Document Preparation
  • Calculator Usage
  • Reference Selling
  • Mobile Applications
  • Organizational Systems
  • Customer Proposals
  • Fraud Detection
  • Account Retention
  • Client Relationships
  • POS Inventory System Operation
  • Armored Car Deposit Verification
  • Special Requests
  • Real Estate Lending Processes
  • Account Security
  • Theft Monitoring
  • Information Updates
  • Retail Effectiveness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Design is not just what it looks like and feels like. Design is how it works.
Steve Jobs

Timeline

Banking Center Operations Specialist

Community Bank
10.2021 - Current

Accounting Clerk

Army and Air Force Exchange Service
04.2019 - 10.2021

Universal Banker II

SunTrust Bank
10.2018 - 03.2019

Universal Banker II

Umpqua Bank
03.2013 - 10.2016

Senior Account Executive

CitiFinancial Incorporated
09.2009 - 04.2010

Senior Teller

Citibank
06.2009 - 08.2013

Bachelor of Science - Business Management/Accounting

University of Maryland
SARAH LITHIRA-MUTIAProfessional Banker