Sarah Mastan
Hamburg
Summary
Dynamic Assistant Hotel Manager with expertise in rooms division management and guest relations at Traveloge Hotel England. Enhanced occupancy rates by optimizing room inventory and fostering exceptional service culture. Proven leader in staff supervision and problem-solving, ensuring compliance and guest satisfaction. Adaptable and self-motivated, consistently exceeding expectations in a fast-paced environment.
Overview
1
1
year of professional experience
1
1
Language
Work History
Assistant Hotel Manager
Traveloge Hotel England / Nuneation
03.2014 - 08.2015
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Provided services efficiently and with high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
OCR / Pass - ICT
Uxbridge College
London 05-2010
Edexcel Entry 3 - English Language
Uxbridge College
Hayes London 07-2012
High School Diploma - Travel And Tourism
Harrington High School
Hayes London 06-2011
OCR/ GCSE ( C ) - Art And Design
Derby Kingsmead School
Derby 06-2009
Skills
Skill my Foundation
Cultural Sensitivity
Lifelong learning about religions and cultures
Diversity & Inclusion
Natural comfort with difference
Global Awareness
International living experience
Language Proficiency
Full fluency in 6 languages ( English, Deutsch, Dari, Farsi, , Hindi, Urdu
Additional Information
I am Results-driven professional with a multicultural background and fluency in five languages. Adept at navigating diverse environments with cultural sensitivity and adaptability. Demonstrated ability to build trust through strong empathy, active listening, and genuine respect for others. Highly punctual, responsible, and self-sufficient with a proven track record of thriving in new and challenging situations.
Timeline
Assistant Hotel Manager
Traveloge Hotel England / Nuneation
03.2014 - 08.2015
OCR / Pass - ICT
Uxbridge College
Edexcel Entry 3 - English Language
Uxbridge College
High School Diploma - Travel And Tourism
Harrington High School
OCR/ GCSE ( C ) - Art And Design
Derby Kingsmead School