Sarah Morris
Middletown
Summary
Results-driven Process Assistant skilled in safety management, workflow optimization, and staff training. Committed to enhancing operational efficiency and ensuring compliance with safety protocols to support business growth.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
New Castle, DE
02.2026 - Current
- Assisted in processing customer orders, ensuring accuracy and efficiency.
- Supported inventory management by tracking stock levels and organizing products.
- Collaborated with team members to improve workflow and enhance operational efficiency.
- Executed routine quality checks to maintain product standards and minimize errors.
- Learned safety protocols and adhered to best practices within the workplace environment.
- Provided support in training new employees on standard operating procedures and tools.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Maintained accurate records of daily operations, contributing to process documentation efforts.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
Process Assistant
Amazon
Wilmington DE
12.2024 - 02.2026
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
FC Associate
Amazon
Wilmington, DE
03.2024 - 12.2024
- Operated material handling equipment to ensure efficient product movement within fulfillment center
- Implemented process improvements that enhanced workflow efficiency and reduced errors
- Maintained a clean and organized work environment, adhering to safety standards
- Optimized packing processes to improve order fulfillment speed and customer satisfaction
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
Process Assistant
Amazon
Wilmington, DE
12.2021 - 03.2024
- Conducted training and change management processes to improve operations.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted in processing customer orders, ensuring accuracy and efficiency.
- Collaborated with team members to improve workflow and enhance operational efficiency.
- Learned safety protocols and adhered to best practices within the workplace environment.
- Provided support in training new employees on standard operating procedures and tools.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
FC Associate
Amazon
Wilmington, DE
07.2020 - 12.2021
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Selected packing materials based on size, quantity and fragility of package contents.
- Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
- Improved warehouse efficiency by streamlining processes and optimizing storage layouts.
Education
Bachelors in Business Management - Business Administration And Management
University of Maryland Global Campus
Hyattsville, MD05-2029
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2012
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Attendance tracking
- Scheduling coordination
- Data entry
- Verbal and written communication
- Experienced with [technology]
- Staff mentoring and coaching
- Reporting and documentation
- Multitasking and time management
- Clear communication
- Excel spreadsheets
- Fast learner
- Process improvement
- Critical thinking
- Report creation
- Microsoft office
- Professional networking
- Employee timesheet processing
Timeline
Process Assistant
Amazon
02.2026 - Current
Process Assistant
Amazon
12.2024 - 02.2026
FC Associate
Amazon
03.2024 - 12.2024
Process Assistant
Amazon
12.2021 - 03.2024
FC Associate
Amazon
07.2020 - 12.2021
Bachelors in Business Management - Business Administration And Management
University of Maryland Global Campus
High School Diploma -
Cape Henlopen High School