Saravana Kumar
Hospitality Entrepreneur
Summary
Experienced housekeeper with a proven track record in the cleaning industry. Skilled in maintaining bathrooms and kitchens, delivering exceptional hotel and motel services. Highly organized and a valuable team player, always striving for customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeper
Dream Dusseldorf
06.2024 - 11.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Assistant Waiter
Obonjan Island
05.2023 - 02.2024
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
Chocolatier
Infusion Chocolate Redefined
05.2017 - 04.2020
- Collaborated with the research and development team for continuous improvement in chocolate quality, taste, and presentation.
- Designed limited edition collections around festive themes that became popular among customers leading to increased sales.
- Brought new variations of chocolate to candy bar.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Packaged chocolate items for delivery or pickup.
Internship Student
Movenpick Hotel
05.2016 - 08.2016
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Education
Craft Course - Craft Chocolate Making
Cocoa Town
USA 07.2017 - 07.2017
Bachelor of Science - Hotel Management & Catering Science H+
Sankara Management of Arts And Science
Coimbatore, India 06.2014 - 04.2018
Skills
Customer service
Timeline
Housekeeper
Dream Dusseldorf
06.2024 - 11.2024
Assistant Waiter
Obonjan Island
05.2023 - 02.2024
Craft Course - Craft Chocolate Making
Cocoa Town
07.2017 - 07.2017
Chocolatier
Infusion Chocolate Redefined
05.2017 - 04.2020
Internship Student
Movenpick Hotel
05.2016 - 08.2016
Bachelor of Science - Hotel Management & Catering Science H+
Sankara Management of Arts And Science
06.2014 - 04.2018
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