Saravanamurugan Muthuvel
Frankfurt Am Main,HE
Summary
Adept at enhancing service delivery, I spearheaded initiatives at Cognizant Technology Solutions that significantly improved service continuity and SLA adherence. My expertise in SAP OpenText VIM and proactive leadership in incident management underscore my technical acumen and strategic problem-solving skills, driving operational excellence and cost efficiency.
Knowledgeable Service Owner with proven track record in managing high-performing service delivery teams. Successfully led initiatives that improved operational efficiency and customer satisfaction. Demonstrated expertise in problem-solving and stakeholder management.
Overview
15
15
years of professional experience
Work History
Senior Service Delivery Manager
Cognizant Technlogy Solutions
06.2010 - Current
- Ensured Service Continuity and Availability. Worked proactively to prevent outages and maintain business continuity by overseeing backup processes, disaster recovery plans, and failover mechanisms.
- Managed Service Level Agreements (SLAs). Ensured that service providers meet pre-defined SLAs and continuously monitor performance metrics and address any deviations promptly.
- Overseeing Incident and Problem Management. Handled incidents and ensuring quick resolutions. Implemented problem management practices to prevent recurring issues.
- Budgeting and Cost Optimization. Balanced the high performance with cost efficiency. Ensured resource allocation aligns with the business strategy while controlling operational costs.
- Vendor and Supplier Management. Managed external service providers and vendors. Ensured the timely delivery of contracted services.
- Driving Service Improvement. Implemented the best practices such as ITIL frameworks to enhance service delivery processes.
Education
Master of Computer Applications - Computer Science
Thiagarajar College of Engineering
Madurai, Tamilnadu05-2009
Skills
- Service Delivery Management
- P2P Procurement Functional knowledge
- SAP OpenText Vendor Invoice Management(VIM)
- Service Owner Role
Languages
English
Advanced (C1)
German
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Senior Service Delivery Manager
Cognizant Technlogy Solutions
06.2010 - Current
Master of Computer Applications - Computer Science
Thiagarajar College of Engineering
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