Sascha Wegstein
Hasselroth
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
19
19
years of professional experience
Work History
Product Manager
ITSG GmbH
Offenbach
02.2024 - Current
- Developed product roadmaps to help guide the development of new products.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Provided technical guidance during troubleshooting efforts when needed.
- Worked with sales teams to land customer wins in complex deals.
- Helped coordinate testing to verify quality and usability of new product features.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
Service Manager
More Holding GmbH
Frankfurt
01.2023 - 02.2024
- Created detailed reports on service activities for senior management review.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed service level agreements and monitored performance against established SLAs.
- Identified training needs for staff members and developed appropriate programs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Team Leader
More Holding GmbH
Frankfurt
08.2021 - 01.2023
- Monitored team performance and provided guidance on processes and procedures.
- Reviewed existing processes and procedures related to service delivery operations and proposed changes where necessary.
- Helped team members resolve challenging support calls.
- Monitored dispatch operations to ensure efficient and effective service delivery.
Support Worker
More Holding GmbH
Frankfurt
01.2021 - 07.2021
- Provided technical support to clients via phone, email, and remote access.
- Trained new employees on the use of computer systems and programs.
- Conducted research into software solutions to meet customer needs.
- Served as first point of contact for incoming technical service calls and emails.
Delivery Driver
CHS Reuter GmbH
Bad Orb
08.2015 - 01.2021
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Site Assistant
Retail operating company
Hanau
12.2005 - 06.2015
- Monitored safety compliance of workers at the job site.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Greeted customers and provided excellent customer service.
- Verified the age of customers purchasing alcohol or tobacco products.
- Operated the cash register to process cash, credit card, debit card, and check payments.
Education
High School Diploma -
Henry Harnischfeger School
Bad Soden-Salmünster08-2015
Skills
- Progress reporting
- Troubleshooting and QA
- Rollout coordination
- Stakeholder communications
- Project management
- Pricing strategy
- Staff management
- KPI tracking
Timeline
Product Manager
ITSG GmbH
02.2024 - Current
Service Manager
More Holding GmbH
01.2023 - 02.2024
Team Leader
More Holding GmbH
08.2021 - 01.2023
Support Worker
More Holding GmbH
01.2021 - 07.2021
Delivery Driver
CHS Reuter GmbH
08.2015 - 01.2021
Site Assistant
Retail operating company
12.2005 - 06.2015
High School Diploma -
Henry Harnischfeger School
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