Summary
Overview
Work History
Education
Skills
Professional Excellence
Accomplishments
Strength And Abilities
Personal Information
Disclaimer
Timeline
Generic
Sasikumar Jothilingam

Sasikumar Jothilingam

Global AFR Pricing Senior Expert
Bonn

Summary

I am a highly experienced and dedicated supply chain and logistics professional with over 12 years of expertise in shipping and freight forwarding operations. Throughout my career, I have excelled in various departments, including end-to-end operations both (Air and Sea Imp & Exp) customer service, sales support, and global pricing. My approach to work is characterized by a proactive 'can-do' attitude, consistently tackling challenges and providing solutions to achieve optimal results for the organization. I am deeply committed to driving continuous improvement and adding value at every level of the process, aiming to connect people and improve lives

Overview

15
15
years of professional experience
2
2
Languages
2
2
years of post-secondary education

Work History

Global AFR Pricing Senior Expert

DHL Global Forwarding GHO
10.2022 - Current
  • Lead multi-million Euro Global AFR RFQ tenders by understanding customer requirements and translating business requirements into pricing instructions for country teams to drive competitive and profitable pricing.
  • Create internal and external pricing templates CPT-IPT-CPT and prepare formulas that would calculate country pricing on IPT into CPT.
  • Work together with all stakeholders like CO, BMT, HOP Regions, and GSC team to prepare, finalize, and deliver timely and winning tender response to Bid Management Team.
  • Evaluate country pricing using different benchmarking tools like RABIT, ORBIT, CPK, and FORWIN. Engage with Country and Regional teams in evaluation of rate levels to ensure overall input is in line with defined strategy.
  • Prepare and lead review calls along with Global and Regional AFR heads and other strategic discussions about rate reduction with countries.
  • Follow up on submitted bids with Bid Managers and Commercial owners to understand and place on record bid outcome and lessons learned.
  • Circulate Award Announcement IPT to all HOP regions and support IMPAT team for smooth implementation process

Operations Supervisor

Tokyo Freight Services
01.2019 - 02.2021
  • Collaborate with sales team to develop strategies for acquiring new business and expanding service offerings in Air/Ocean LCL/FCL business
  • Proactively seek out opportunities to expand the client base by identifying and targeting potential customers, understanding their logistics needs, and proposing tailored solutions.
  • Coordinate with agents or carriers and dispatch schedules to facilitate smooth shipment processes & Liaise with clearance and transport teams to ensure seamless clearance and delivery arrangements, minimizing delays and ensuring customer satisfaction
  • Analyze customer challenges and complexities, then implement process optimization strategies to enhance efficiency and effectiveness for the customer's benefit
  • Proactively seeking process improvements every three months and discussing them with management to create effective business processes(SOP).
  • Participate in training sessions and workshops to expand knowledge and skills in logistics management and customer service

Deputy Manager Customer Service & Operations

DHL Global Forwarding
12.2015 - 06.2018
  • As Deputy Manager Customer Service at DGF, Chennai, I managed all four products (Air Export, Air Import, Ocean Export, & Ocean Import) for BC & global accounts such as Saint-Gobain, Titan, Delphi Automotive, and KONE.
  • Coordinated end-to-end with internal stakeholders and external stakeholders to ensure deliver the shipments on time as per the commitment to customers.
  • Conducted regular customer visits and conference calls with sales to pursue business opportunities to increase revenue.
  • Applied CIF skills on a daily basis to improve the processes between customers and our organization, aiming to achieve better results and ensure customer satisfaction
  • Provided training on our new tools/systems such as DHL I and reports to customers to maximize their benefits

Senior Specialist – Ocean Cargo Operations

Maersk Global Service Centre
10.2009 - 12.2015
  • Managed cargo operations at the SIN HUB port as a senior specialist in the Maersk Global Service operations team.
  • Coordinated with local clusters, capacity management, stowage planners, and terminal personnel to ensure efficient loading and discharge of containers onto specific vessels.
  • Managed a team of six members, handling escalation emails from various stakeholders and providing timely solutions.
  • Conducted root cause analyses and submitted reports to management with the help of white belt certification in Six Sigma.
  • Chosen to represent the Chennai team as a focal point for the successful migration of the 2M flagship project in Singapore, fulfilling the role for five months

Education

Master's in Business Administration Supply Chain Management -

University of Madras
05.2012 - 06.2014

Bachelor's in commerce -

Mar Gregarious College
01.2006 - 2009.04

Tally with Stock market, Banking, Accounts and Taxation -

Genesis

A2 Deutsch Course - undefined

Skills

Optimizing business process

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Professional Excellence

  • DHL Global Forwarding GHO, Bonn (Oct 2022 – Till Now) as Global AFR Pricing Senior Expert
  • Tokyo Freight Services, Qatar (Jan 2019 – Feb 2021) as Operations Supervisor ( Air & Ocean LCL & FCL )
  • DHL Global Forwarding, Chennai (Dec 2015 – June 2018) as Deputy Manager Customer Service & Operations( Air & Ocean LCL & FCL )
  • Maersk Global Service Centre, Chennai (Oct 2009- Dec 2015) as Senior Specialist - Ocean Cargo Operations

Accomplishments

  • Handling high-volume global RFQ bids with efficiency, accuracy, and a commitment to delivering exceptional results
  • Handled Full charter Flight with medical supplies from Turkey to Qatar during Pandemic Time (2020)
  • On-site in Singapore for a six-month business process migration
  • Several CIF & First Choice trainings (DHL)
  • Achieved problem solver award in the year 2017 (DHL)
  • Got Achiever of the Quarter for the consisting performance (DHL)
  • Specialist in "Root Cause Analysis" White Belt" Certified (Maersk)
  • Have received 3 Customer service awards (Maersk)
  • Achieved champ of the month award for quarterly performance (Maersk)
  • Completed A2 deutsche (German) course

Strength And Abilities

  • Highly focused and detail-oriented with an exceptional record of Customer service and revenue generation. Able to manage multiple simultaneous projects with high efficiency and accuracy. Adept at working independently or managing a professional team.
  • Strong motivator, positive attitude, and global mind-set & collaborative spirit
  • Excellent interpersonal skills with the ability to engage in an open dialogue and to communicate technical compliance matters clearly, effectively, and utilizing appropriate mean
  • Ability to effectively solve problems and make decisions using the first-choice tools
  • Good planning and prioritizing skills to manage a varied and pressurized workload
  • Co-operative, good team player, like to learn new ways of approaching a task and acquire new and efficient skills
  • Strong project and time management skills, including ability to direct multiple projects simultaneously
  • Cross cultural in outlook and attitude, innovative, highly motivated and self-starter

Personal Information

  • Date of Birth: 09/21/88
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that all the above-furnished details are true to my knowledge.

Timeline

Global AFR Pricing Senior Expert

DHL Global Forwarding GHO
10.2022 - Current

Operations Supervisor

Tokyo Freight Services
01.2019 - 02.2021

Deputy Manager Customer Service & Operations

DHL Global Forwarding
12.2015 - 06.2018

Master's in Business Administration Supply Chain Management -

University of Madras
05.2012 - 06.2014

Senior Specialist – Ocean Cargo Operations

Maersk Global Service Centre
10.2009 - 12.2015

Bachelor's in commerce -

Mar Gregarious College
01.2006 - 2009.04

Tally with Stock market, Banking, Accounts and Taxation -

Genesis

A2 Deutsch Course - undefined

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