Leonie Satya Fitz
Weinheim,,BW
Summary
With a strong background in technical support and a completed vocational diploma, I am a IT
Consultant actively building hands-on experience in machine learning, Python, and SQL. My
professional experience in troubleshooting, API integration, and complex problem-solving enables me
to approach data-driven challenges with a practical and analytical mindset. I am eager to apply my
technical expertise to extract meaningful insights and support impactful, data-informed decisions.
Overview
8
8
years of professional experience
Work History
Product Support Representative III
Aurora Solar
08.2024 - 01.2025
- Provided dedicated support for the German market
- Assisted clients with API integration and improved troubleshooting efficiency by identifying and documenting recurring issues, helping reduce resolution time for similar cases.
- Diagnosed and resolved platform issues using LogRocket and Datadog, minimizing downtime and improving customer satisfaction.
- Collaborated with global teams to align on technical solutions, ensuring seamless cross-functional communication.
Sr. Technical Support Engineer
Coupa Software
04.2022 - 07.2024
- Led daily bug triage meetings with engineering managers and product teams, streamlining issue resolution and improving fix prioritization in a SCRUM management.
- Answered technical client issues by performing in-depth SQL database analysis and XML debugging, reducing resolution time for critical problems.
- Optimized cloud-based solutions using AWS, improving system performance and reducing downtime for key clients.
- Successfully onboarded a new team member, contributing to their promotion to a higher team within a short timeframe.
Information Technology Specialist
Fujitsu
06.2020 - 03.2022
- Resolved 15+ daily Windows and MS Office technical support tickets through remote assistance, achieving a 95% first-call resolution rate and improving end-user productivity within IT
- Contributed to an internal knowledge base of technical issues and solutions, accelerating resolution times for reported requests and supporting more efficient troubleshooting.
Back Office Assistant
Bosch Security and Safety Systems
10.2018 - 05.2020
- Resolved flight and luggage issues for Lufthansa, enhancing customer satisfaction
- Optimized ticketing processes using Salesforce and OneRes (Amadeus)
- Trained 2 new hire groups in Lisbon and led on-site training in Leipzig, ensuring service consistency
Customer Representative
Teleperformance
03.2017 - 09.2018
- Provided customer support for car rentals, ensuring fast issue resolution and high satisfaction
- Strengthened communication, teamwork, and service skills in a multi-language environment
Education
Data Science Bootcamp -
WBS Coding School
06.2025
Responsive Web Design - undefined
freecodecamp.org
01.2025
API and web service Introduction - undefined
udemy.com
01.2025
KI - der Weg zur Anwendung -
OnCampus GmbH
12.2024
Associate of Applied Science - Commercial Asst. in Foreign Language Department
Friedrich-List-Schule
Darmstadt08-2016
Skills
- Data Visualization - Matplotlib, - Seaborn, -Tableau
- Data Engineering: - API, - Web Scrapping, - AWS
- Programming: - Python, - SQL, - HTML/ CSS
- Machine Learning: - Sklearn, - Tensorflow
- Tools: - Salesforce, - Jira, - Zendesk, - Datadog, - ELK, Active Directory
- Soft Skills
- Client relationship building
- Training and coaching
- Escalation management
- Account management
- Data management
- Customer relationship management (CRM)
LANGUAGES
GERMAN: NATIVE
ENGLISH: C1
PORTUGUESE: B2
SPANISH: B1
Timeline
Product Support Representative III
Aurora Solar
08.2024 - 01.2025
Sr. Technical Support Engineer
Coupa Software
04.2022 - 07.2024
Information Technology Specialist
Fujitsu
06.2020 - 03.2022
Back Office Assistant
Bosch Security and Safety Systems
10.2018 - 05.2020
Customer Representative
Teleperformance
03.2017 - 09.2018
Responsive Web Design - undefined
freecodecamp.org
API and web service Introduction - undefined
udemy.com
Data Science Bootcamp -
WBS Coding School
KI - der Weg zur Anwendung -
OnCampus GmbH
Associate of Applied Science - Commercial Asst. in Foreign Language Department
Friedrich-List-Schule
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