Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Receptionist
Scruffy To Fluffy Dog And Cat Grooming
01.2025 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Financial Advocate
Unity Point Health Methodist
07.2024 - 12.2024
Answered incoming calls, scheduled appointments and followed document protocols to safeguard confidentiality of patient records.
Verified patient insurance eligibility and entered patient information into system.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Helped address patient complaints through timely corrective actions and appropriate referrals.
Detention Officer
Story County Sheriff's Office
06.2023 - 06.2024
Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
Managed inmate security classifications and other daily operations such as meal distribution and recreational activities.
Transported prisoners throughout facility and off-site to medical appointments and court appearances.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Education
Associate of Science - General Studies
Des Moines Area Community College
Ankeny, IA
08-2025
Skills
Organization skills
Records maintenance
Crisis management
Public relations
Timeline
Receptionist
Scruffy To Fluffy Dog And Cat Grooming
01.2025 - Current
Financial Advocate
Unity Point Health Methodist
07.2024 - 12.2024
Detention Officer
Story County Sheriff's Office
06.2023 - 06.2024
Associate of Science - General Studies
Des Moines Area Community College
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