Savion Floyd
Georgetown
Summary
Dynamic Broadband Technician V with Mediacom, skilled in installation and troubleshooting. Proven ability to enhance service reliability while delivering exceptional customer support. Recognized for effective collaboration on projects and a commitment to problem-solving, ensuring timely resolutions and client satisfaction. Adaptable and reliable, with a strong focus on quality and results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Broadband Technician V
Mediacom
05.2024 - Current
- Created detailed reports outlining the results of troubleshooting efforts and recommended solutions.
- Provided technical support over the phone for customers experiencing difficulties with their connection.
- Collaborated with colleagues on large-scale projects involving multiple sites across different regions.
- Resolved customer complaints regarding their broadband services in a timely manner.
- Diagnosed hardware faults using specialized diagnostic tools.
- Performed periodic testing of existing broadband connections to ensure compliance with quality standards.
- Implemented firmware upgrades on routers, switches, and other networking devices.
- Replaced defective cables and other equipment in order to improve service reliability.
- Conducted site surveys for Businesses so there install is smooth and without faults.
- Maintained tools, test equipment, and motor vehicles.
- Climbed poles and ladders, and entered areas such as crawlspaces and attics to install, maintain, and inspect equipment.
- Demonstrated equipment to customers and explained its use, responding to any inquiries and complaints.
- Adjusted and modified equipment to enhance equipment performance and to respond to customer requests.
- Collaborated with other workers to locate and correct malfunctions.
- Removed loose wires and other debris after work was completed.
- Responded to on-call requests to address business issues promptly.
- Assisted coworkers by staying late to complete additional tasks.
- Knowledgeable in fiber-optic installation and equipment.
- Dynamic Broadband Technician V with Mediacom, skilled in installation and troubleshooting.
Frabcator/Welder
Crystal steel
Delmar
04.2023 - 03.2024
- Welded components in flat, vertical, and overhead positions.
- Utilized a variety of welding processes such as MIG and stick welding.
- Operated welding equipment in a safe and efficient manner to ensure quality welds.
- Maintained a clean workspace at all times by disposing of waste materials correctly after each job was completed.
- Operated cutting torches for cutting and beveling steel plates.
- Examined work pieces for defects and measured with straightedge or template to conform with specifications.
- Operated hoists, cranes, and banding machines to lift and move materials safely.
- Used blueprint to know where and to measure and draw lines out to make sure everything was in the correct place before welding.
Skills
- Equipment maintenance
- Customer service
- Wireless networking
- Equipment installation
- Service calls
- Fiber optic installation
- Teamwork and collaboration
- Problem-solving
- Problem diagnosis
- Organizational skills
- Adaptability and flexibility
- Reliability
- Troubleshooting skills
- Effective communication
- Critical thinking
Accomplishments
Awarded employee of the year for Medicom Delaware market in 2025
Certification
Ladder Certified
Timeline
Broadband Technician V
Mediacom
05.2024 - Current
Frabcator/Welder
Crystal steel
04.2023 - 03.2024