Schneider Amartey
IT Professional | Systems & User Support | Security & Efficiency
Hamburg
Summary
I am a results-driven IT professional proficient in managing multiple threads and processes under tight deadlines. I excel in high-pressure environments, leveraging my excellent written and verbal communication skills to drive success. With a systems-thinker mindset and strategic approach, I consistently deliver exceptional KPIs.
Overview
18
18
years of professional experience
1
1
Certification
4
4
Languages
Work History
Head of Academic Computing
University of Health and Allied Sciences
01.2024 - Current
- I successfully managed and configured systems, supported users, enhanced security and connectivity, and boosted data protection and user efficiency.
- Configured systems security protocols to ensure business continuity and data integrity.
- Developed and maintained LAN, WLAN, and VPN networks to improve overall connectivity.
- Conducted user training sessions to maximize system utilization and operational efficiency.
- I am a highly efficient professional with a proven track record of managing multiple threads and processes concurrently, meeting tight deadlines while consistently achieving excellent KPIs.
- I designed and implemented strategic workflows to accelerate workstreams and automate processes, resulting in a 30% efficiency boost.
- I effectively Leveraged process optimization expertise to drive productivity and streamline operations.
- 9 years 3 months
Head of User Support
University of Health and Allied Sciences
08.2022 - 12.2023
- I effectively managed the University-Wide Central Ticket Management System (Help Desk), enhancing user support across the institution.
- I spearheaded client feedback triage efforts, effectively managing the entire feedback lifecycle from initial intake to resolution. I prioritized and addressed client concerns, driving timely solutions and boosting customer satisfaction.
- Spearheaded the deployment and training on Office Suite, improving user proficiency and satisfaction.
- I directed the installation and configuration of software applications and hardware devices, ensuring seamless integration.
- I developed strong problem-solving and technical skills while fostering a collaborative support environment.
- 1 year 5 months
Head of ICT Services - Hohoe Campus
University of Health and Allied Sciences
12.2016 - 07.2022
- I successfully led the ICT services at the Hohoe Campus, focusing on infrastructure management and user support.
- Managed the ICT Center's infrastructure to ensure reliable service delivery for academic needs.
- Enhanced academic systems to improve functionality and user satisfaction among students and faculty.
- Provided comprehensive user support, addressing issues promptly to foster a productive learning environment.
- 5 years 8 months
Learning and Development Facilitator
Nyansa Africa
04.2014 - 11.2016
- I contributed significantly to the learning and development landscape at Nyansa Africa by focusing on strategic training initiatives.
- Developed training programs that directly supported the company's strategic objectives, enhancing overall employee effectiveness.
- Conducted workshops to improve essential soft skills, including negotiation and team building, promoting a collaborative workplace culture.
- Facilitated business continuity training, ensuring that employees were equipped to manage operational challenges effectively.
- 2 years 8 months
Head of Department
West End University College
03.2014 - 03.2016
- Oversaw project management initiatives, ensuring timely delivery and adherence to quality standards.
- Developed and implemented data management systems to enhance operational efficiency.
- Led change management processes to facilitate smooth transitions within the department.
- Lectured on various subjects including Systems Analysis, Project Management, and Computer Programming.
- 2 years 1 month
Business Analyst / Projects
adidas
05.2011 - 04.2013
- I successfully navigated complex project management tasks while enhancing service delivery at adidas.
- Spearheaded SAP retail release and test management, ensuring high-quality implementations.
- Conducted MAP performance tracking and release management to drive continuous improvement.
- Facilitated ERP batch migration, streamlining processes and enhancing data integrity.
- 2 years
Information Technology Support Specialist
SAP
03.2009 - 04.2011
- I played a pivotal role in supporting SAP's ICT for Development Projects, focusing on enhancing service management and project outcomes.
- Researched ICT trends in developing countries to guide project implementation and strategy.
- Drafted comprehensive proposals for European Union funding, ensuring alignment with project goals.
- Developed and documented websites for ICT projects, facilitating knowledge sharing and stakeholder engagement.
- 2 years 2 months
Software Demo Developer
SAP
03.2008 - 02.2009
- I played a key role in creating impactful solution demos and ensuring high-quality deliverables.
- Developed solution demos that effectively communicated product value to potential clients.
- Engaged in quality assurance processes, enhancing the reliability of our software solutions.
- Collaborated with customers to refine their requirements, ensuring alignment with our offerings.
- 1 year
Education
Master of Science (MS) - Business informatics
Mannheim University
01.2011
Bachelor of Applied Science (B.A.Sc.) - Information Technology
RMIT University
01.2007
Senior Secondary School Certificate - Agriculture, General
Presbyterian Boys Secondary School
01.2001
Skills
C (Programming Language)
SQL
Certification
Project Management - PMI
Honors-Awards
High Scholar Award
Timeline
Head of Academic Computing
University of Health and Allied Sciences
01.2024 - Current
Head of User Support
University of Health and Allied Sciences
08.2022 - 12.2023
Head of ICT Services - Hohoe Campus
University of Health and Allied Sciences
12.2016 - 07.2022
Learning and Development Facilitator
Nyansa Africa
04.2014 - 11.2016
Head of Department
West End University College
03.2014 - 03.2016
Business Analyst / Projects
adidas
05.2011 - 04.2013
Information Technology Support Specialist
SAP
03.2009 - 04.2011
Software Demo Developer
SAP
03.2008 - 02.2009
Bachelor of Applied Science (B.A.Sc.) - Information Technology
RMIT University
Senior Secondary School Certificate - Agriculture, General
Presbyterian Boys Secondary School
Master of Science (MS) - Business informatics
Mannheim University