Sean Mc Cartney
Sydney
Summary
I am a friendly and reliable professional with strong customer service experience and a passion for delivering great customer experiences. Confident communicator with the ability to remain calm and positive in fast-paced or challenging situations. Known for being approachable, hardworking and a team player – always ready to step in and help where needed. Experienced in handling bookings, answering queries and ensuring guests feel welcomed and supported. Highly adaptable, team orientated and excited to bring enthusiasm, and strong interpersonal skills to a seasonal role in Canada while on a two-year working holiday visa.
Overview
8
8
years of professional experience
Work History
Claims Consultant
Allianz Insurance Australia
01.2023 - 09.2025
- Managed a portfolio of property insurance claims with empathy and professionalism
- Provided clear communication and support to clients during stressful situations
- Handled a high volume of enquiries across phone and email channels
- Maintained accurate documentation and upheld confidentiality standards
- Worked closely with internal departments to resolve cases efficiently
- Recognised for customer care and problem-solving abilities
- Experienced with case management and administrative tasks
- Worked independently while contributing to a supportive team culture
Receptionist / Customer service specialist
The Animal Referral Hospital
03.2021 - 01.2023
- Strong customer service in high pressure environments
- Skilled in handling sensitive or emotional situations calmly
- Fast and accurate with bookings, scheduling and admin
- Confident with phone, email and face to face communication
- Experienced in point of sale and invoicing systems
- Detail-orientated and highly organised
- Able to stay composed and helpful during busy periods
- Technologically proficient (Transferable to hotel resorts systems)
Traffic controller (Team leader)
JDG Civil
02.2020 - 03.2021
- Leadership experience in outdoor, high-pressure environments
- Strong understanding of safety protocols and hazard management
- Skilled in coordinating teams and delegating tasks
- Quick decision making and problem solving on the spot
- Clear and assertive communication across teams and to the public
- Adaptable to changing weather and work conditions
- Reliable and punctual with a strong work ethic
- Experience working long shifts and physically demanding roles
- Ability to stay calm and lead effectively during emergencies and unexpected events
Bar Staff and Waiter
Forrester’s Bar
08.2019 - 02.2020
- Took customer orders and provided friendly, efficient table service
- Prepared and served alcoholic and non-alcoholic drinks at the bar
- Delivered food and drinks to tables in a timely manner
- Operated POS systems and processed payments accurately
- Maintained a clean and organised bar and dining area
- Followed RSA (Responsible Service of Alcohol) guidelines
- Worked effectively in a fast-paced, high-volume environment
- Collaborated with kitchen and front-of-house teams to ensure smooth service
Housekeeper
The Balmoral hotel
06.2017 - 08.2018
- Cleaned guest rooms and public areas to high hygiene standards
- Changed linens, made beds, and restocked amenities
- Reported maintenance issues and ensured rooms were guest-ready
- Worked efficiently both independently and as part of a team
- Maintained professionalism while working around guests
- Assisted with laundry duties and occasional housekeeping tasks in other areas of the hotel
Education
GCSE - English, Religion, Media, Art, Maths, Science, Music, Geography
Christian Brothers School
Belfast, Northern Ireland01.2017
Skills
- Front desk and reception experience
- Customer service
- Conflict resolution
- Calm under pressure
- Excellent phone manner
- Booking and reservation systems
- Time management
- Multitasking
- Works well in fast paced environment
- Attention to detail
- Data accuracy
- Friendly
- Professional
- Highly adaptable
Additional Information
Eligible to work in Canada for 2 years from September 2025 on IEC working holiday visa, Comfortable working in cold, outdoor environments, Available for shift, weekend and holiday work, Passionate about travel, snow sports and delivering excellent guest experiences, Available for the full winter season, Full driving license
Relocation
Canada, 2025-09-01
Work Eligibility
IEC working holiday visa
Personal Information
- Availability: Available for shift, weekend and holiday work; Available for the full winter season, Currently living in Sydney Australia, relocating to Canada in September 2025
- Visa Status: IEC working holiday visa
- Driving License: Full driving license
- Work Permit: IEC working holiday visa
References
Available on request.
Timeline
Claims Consultant
Allianz Insurance Australia
01.2023 - 09.2025
Receptionist / Customer service specialist
The Animal Referral Hospital
03.2021 - 01.2023
Traffic controller (Team leader)
JDG Civil
02.2020 - 03.2021
Bar Staff and Waiter
Forrester’s Bar
08.2019 - 02.2020
Housekeeper
The Balmoral hotel
06.2017 - 08.2018
GCSE - English, Religion, Media, Art, Maths, Science, Music, Geography
Christian Brothers School
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