Results-driven Store Manager experienced in customer service and team leadership. Achieved 40% increase in sales year-over-year through effective staff training and operational management. Focused on enhancing customer satisfaction and fostering strong relationships.
Work History
Store Manager
1 Year 10 Months
Mancini's Sleepworld | 2024.10 - Current
First manager to generate 1 million dollars in sales at Vallejo location.
Achieved store sales goals in 6 of 9 months, improving from 4 achievements in previous 24 months.
Increased written sales by 40% year-over-year.
Store Manager
5 Months
Mattressworldnorthwest | 2023.07 - 2023.12
Guided customers in selecting mattresses tailored to individual sleep preferences and comfort needs, enhancing their shopping experience.
Showcased product features and benefits to improve customer understanding and satisfaction with purchases.
Updated knowledge of promotions, sales, and inventory to deliver accurate and timely information to clients.
Store Manager
2 Years 4 Months
Mancini's Sleepworld | 2021.03 - 2023.07
Managed daily store operations, optimizing customer experiences.
Trained and supervised staff, improving service quality and response times.
Fostered local brand loyalty, increasing repeat business and referrals.
Sales Associate/Manager/Trainer/ E&E
1 Year 8 Months
Mattress Firm | 2018.07 - 2020.03
Informed clients about product features, benefits, and financing options, facilitating informed purchasing decisions.
Guided customers in selecting mattress products tailored to their needs and preferences, enhancing overall satisfaction.
Led sales team to consistently achieve monthly targets through effective training and mentorship.
Education
High School Diploma
Insight Schools of California | Simi Valley, CA | 2009-06