Summary
Overview
Work History
Education
Skills
Software
Timeline
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Sebastian Kosa

Sebastian Kosa

Controls Support Engineer
Wuppertal

Summary

Experienced Support Engineer familiar with customer support and root cause analysis. Advanced knowledge of warehouse operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Controls Support Engineer

Vanderlande Industries
Dortmund
08.2015 - Current
  • Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers daily operations.
  • Collaborated closely with internal development teams to validate and implement software fixes, extensions ensuring seamless updates for customers.
  • Authored comprehensive reports on trends observed in customer inquiries, offering insights into potential product improvements or additional services offerings.
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.
  • Visited customer sites to improve collaboration, create system overview documentation, adjust support processes

Client Engineer

Perform PS GmbH
12.2007 - 11.2014
  • Development of global client build for Vodafone Group Services
  • Technical lead client rollout at Vodafone
  • Administration and Problem management of client infrastructure
  • Creation of training material and subsequent training of User Help Desk
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.

Education

GCSE O-levels -

Gesamtschule Barmen
Wuppertal

Skills

Debugging

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Software

SQL

Oracle DB

VMWare

Timeline

Controls Support Engineer

Vanderlande Industries
08.2015 - Current

Client Engineer

Perform PS GmbH
12.2007 - 11.2014

GCSE O-levels -

Gesamtschule Barmen

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Sebastian KosaControls Support Engineer