Seda Wıest
Dover
Summary
Proven Customer Service Representative at State Farm, adept in critical thinking and data entry, excelled in transforming high-stress situations into positive customer experiences, enhancing loyalty. Skillfully resolved escalated calls, leveraging active listening and problem resolution skills, contributing to a notable increase in customer satisfaction. I licensed in Property and Casualty, and later in Life and Health, I excel at providing prompt and reliable customer service. Known for being thorough, fast, and knowledgeable. I believe it is possible to learn something new every day.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Fashion Designer -
Selçuk University
Turkey06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Certification
Property and casualty license
Life and health license
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
State Farm
01.2023 - Current
Fashion Designer -
Selçuk University
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