Selena Archer
Claymont
Summary
Enthusiastic server experienced in delivering exceptional customer service and managing cash transactions. Proven ability to collaborate with kitchen staff and train new employees, contributing to a positive dining experience and operational efficiency. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Server
Buffalo Wild Wings
Smyrna
01.2025 - 08.2025
- Provided excellent customer service to ensure guest satisfaction and repeat visits.
- Took food and drink orders accurately from patrons at tables and the bar.
- Managed cash register operations, processing payments with precision and efficiency.
- Collaborated with kitchen staff to ensure timely preparation of meals for customers.
- Maintained cleanliness of dining area, including tables, floors, and utensils.
- Assisted in training new servers on restaurant policies and procedures.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Server
Buffalo Wild Wings
Antioch
06.2024 - 01.2025
- Provided excellent customer service to ensure guest satisfaction and repeat visits.
- Took food and drink orders accurately from patrons at tables and the bar.
- Managed cash register operations, processing payments with precision and efficiency.
- Maintained cleanliness of dining area, including tables, floors, and utensils.
- Assisted in training new servers on restaurant policies and procedures.
- Recommended menu items and specials to enhance dining experience for guests.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
Warehouse Associate
Advance Auto Parts Distribution Center
La Vergne
10.2023 - 03.2024
- Operated forklifts and pallet jacks to move inventory throughout the facility.
- Assisted in unloading shipments and verifying incoming materials for accuracy.
- Maintained cleanliness and safety standards within the distribution center at all times.
- Collaborated with team members to fulfill customer orders accurately and on time.
- Trained new associates on proper handling of equipment and warehouse protocols.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
Customer Service Rep
Asurion
La Vergne
09.2022 - 03.2023
- Provided technical support for customers regarding devices and services.
- Managed customer inquiries via phone, email, and chat channels.
- Resolved product issues while maintaining a positive customer experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Stewarts Creek High School
Smyrna, TN05-2020
Bachelor of Science - Accounting
Wilmington University
New Castle, DESkills
- Order management
- POS terminal operation
- Menu recommendation
- Cash register operation
- Customer service
- Team collaboration
- Problem solving
- Employee training
- Attention to detail
- Shift management
Timeline
Server
Buffalo Wild Wings
01.2025 - 08.2025
Server
Buffalo Wild Wings
06.2024 - 01.2025
Warehouse Associate
Advance Auto Parts Distribution Center
10.2023 - 03.2024
Customer Service Rep
Asurion
09.2022 - 03.2023
High School Diploma -
Stewarts Creek High School
Bachelor of Science - Accounting
Wilmington University