Literature, Yoga, Painting, Computer games
Selin Yesilfiliz-Stachmann
Customer Support & Supply Chain Spezialist
Sankt Augustin
Summary
Customer Support and Supply Chain Specialist with a proven track record of fostering effective cross-functional collaboration among customers, supply chain partners, and OEMs.
Over time, strengthened expertise in understanding the root causes of problems and effectively solving them under pressure, contributing to smoother operations and measurable improvements in customer satisfaction.
Improved knowledge of supply chain and logistics processes while enhancing efficiency through ERP and CRM systems. Continuously developed expertise in inventory managements and vendor relation, improving efficiency and adaptability in dynamic operational environments.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Logistic & Customer Support Coordinator
CHEP
08.2023 - 08.2025
- Handled customer logistics and product quality queries across Europe.
- Responded to complaints and coordinated with the Supply Chain for resolution.
- Ensured timely feedback and communication with customers and OEMs.
- Maintained service data in ERP/CRM systems.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Provided training for customers navigating complex products or services, leading to greater understanding and satisfaction.
- Monitored account activities to validate seamless workflow and effective knowledge transfer.
International Account Manager
WE MAKE THINGS GmbH
01.2020 - 07.2023
- Processed customer orders and monitored payments.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained and updated master data in SAP.
- Developed assortment plans and analyzed KPIs to support business decisions.
- Created shipment documentation and coordinated with freight forwarders.
- Building strong relationships with global distributors and retailers to drive sales growth.
- Skilled in negotiating contracts and closing deals that align with company goals and objectives.
Supply Chain Coordinator
KUFNER TEXTIL GmbH
02.2017 - 03.2018
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Utilized logistics software to track shipments and manage inventory levels effectively.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Supported both customers and suppliers with day-to-day inquiries.
- Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
Assistant to the Project Manager
VIKING INTERNATIONEL LTD
07.2016 - 01.2017
- Assisted the rig manager on the natural oil rig field with organizational and planning tasks.
- Acted as an interpreter, providing communication between local workers and foreign engineers (Turkish - English).
Education
B2 - Integration And German Language Course
Berlitz
Cologne 04.2001 -
Bachelor of Science - Economic and Managerial and Social Sciences
Dokuz Eylül University
Izmir 04.2001 -
Skills
SAP proficiency
Proficient in Microsoft Office
KPI tracking
International trade operations
Supplier engagement strategies
Customer service management
Integrated ERP and CRM expertise
Training and mentoring
Account management
Interests
Timeline
Logistic & Customer Support Coordinator
CHEP
08.2023 - 08.2025
International Account Manager
WE MAKE THINGS GmbH
01.2020 - 07.2023
Supply Chain Coordinator
KUFNER TEXTIL GmbH
02.2017 - 03.2018
Assistant to the Project Manager
VIKING INTERNATIONEL LTD
07.2016 - 01.2017
B2 - Integration And German Language Course
Berlitz
04.2001 -
Bachelor of Science - Economic and Managerial and Social Sciences
Dokuz Eylül University
04.2001 -
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