SEPHORA EUREDICE BANDZOUZI NKELA

I am an enthusiastic, self-motivated, reliable, responsible and hardworking person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. Fast ability to adapt is seeking an oportunity to learn and participate to the development of an organization. Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software. Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

With more than 3 years in customer service and 5 years experience in finance . Passionate about delivering good assistance to customer . Adept at multitasking and handing diverse customer needs in a dynamic environment. Known for exceptional organization skills and attention to detail, ensuring accuracy in handling customer inquiries and transactions . Quick to learn and eager to contribute positively to team success through a collaborative approach and a strong commitment to providing excellent service.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.

SAP Linux , Windows (Certification)

CMR ( customer relationship Management) - (training)

Helpdesk Quality analyst ( basic training)

Customer service training by Alison

Google IT Support certification

Cassiopae

Windows 10

Amadeus

Saleforces

Mastering Banking skills