Serpil Hazirbulan

• Encouraged clients to set and achieve reasonable goals on weekly basis
• Facilitated group sessions and learning discussions to further objectives
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
• Helped clients build life management and coping skills to handle daily needs and specific stressors
• Documented behaviors, treatments and non-compliance issues
• Connected clients with available resources to improve plan success
• Led up to 25 individual sessions per week and 3 group therapy meetings

• GLOBAL CALLING TEAM; ACCESS CONSCIOUSNESS, worldwide company
• 'Managed over 50-75 customer calls per day
• Demonstrated respect, friendliness and willingness to help wherever needed
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Worked with customers to understand needs and provide excellent service
• Used Microsoft Word and other software tools to create documents and other communications
• Increased customer satisfaction by resolving issues

• Innkeeper gastronomy, Wunsiedel/warmensteinach, of fast-food restaurant, leaseholder of sports restaurant
• 'Managed over 300 customer per day
• Demonstrated respect, friendliness and willingness to help wherever needed
• Delivered services to customer locations within specific timeframes
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Collaborated with team members to achieve target results

Clerk

• Scheduled and coordinated office meetings, set up spaces and prepared materials for distribution
• Interacted with customers by phone, email or in-person to provide information
• Uploaded new invoices and input contract terms
• Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper
• Routed business correspondence, documents and messages to correct departments and staff members
• Prepared meeting rooms and materials and recorded important information