Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shadrina Massey

Magnolia

Summary

Dynamic delivery professional with extensive experience at Amazon DSP, excelling in route planning and customer relations. Proven ability to meet tight deadlines while ensuring safety compliance and effective communication. Recognized for consistently delivering exceptional service and maintaining high standards in vehicle maintenance and cleanliness.

Overview

11
11
years of professional experience

Work History

Delivery Associate

Amazon DSP
Seaford
07.2024 - Current
  • Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
  • Updated electronic tracking system throughout the day with delivery status information.
  • Loaded delivery truck with company products according to the daily route plan.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
  • Followed all applicable traffic laws and regulations while driving company vehicle.
  • Adhered to all safety policies and procedures while operating a commercial vehicle.
  • Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
  • Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
  • Maintained cleanliness of vehicle interior and exterior.
  • Delivered packages safely and timely to designated addresses within assigned territory.
  • Provided friendly customer service when interacting with clients during deliveries.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.

Holiday Clerk

United States Postal Service
Middletown
12.2023 - 01.2024
  • The functional purpose performs a variety of distribution, sales, and customer support duties for postal products and services.
  • Maintains the appearance of the store by arranging and replenishing displays and merchandise racks; ensures display, selling areas, work stations, and storage areas.
  • Distributes and scans incoming and outgoing mail at a post office, branch, or station.
  • Performs any variety of mail processing tasks, such as preparing the work area, loading mail onto automated equipment, removing mail from bins, and placing it into trays or containers, monitoring mail flow, and culling out non-processable items.

Delivery Driver

Amazon DSP
02.2023 - 05.2023
  • Transporting packages and other goods from a mail facility to a personal, or business address in a company vehicle.
  • Obeying all traffic laws and regulations as well as following best practices for safety, both on the road and while loading and unloading a truck.

Dispatcher

AAA Club Alliance
02.2022 - 01.2023
  • Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.
  • Engage with AAA members by providing an exceptional customer experience.
  • Effectively uses computer systems for tracking, information gathering, and/or trouble-shooting.
  • Prioritizes service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are handled within established time frames.

Delivery Driver

Amazon DSP
07.2021 - 12.2021
  • Transporting packages and other goods from a mail facility to a personal, or business address in a company vehicle.
  • Obeying all traffic laws and regulations as well as following best practices for safety, both on the road and while loading and unloading a truck.
  • Meeting delivery deadlines, tracking shipment and deliveries and obtaining client or customer signatures when needed.

Administrative Assistant

Marken
10.2020 - 06.2021
  • Collectively, working with groups on various projects and keeping records of clinical trial data. Utilizing word documents, excel spreadsheets.
  • Shipping varieties of pharmaceutical drugs to clients working along-side with providers such as Science 37, Bio Pharmaceuticals, Almac, Bellerophon Therapeutics, etc. As well as providing thermal reading packaging for controlled substances which need to be in selective temperature ranges.
  • Using a systematic approach when organizing and filing away confidential documentation.
  • Booking client information to ship clinical drugs out as requested, confirming dates, times, personnel authorization, and intel on specified substances, along with quality and quantity of the shipment.

Customer Service Representative

Raymour & Flanigan Furniture and Mattresses
07.2017 - 04.2020
  • Providing accurate customer service to guests in a fast paced diversified, high call volume office.
  • Giving information pertaining to furniture layouts and delivery options.
  • Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Typing invoices when requested, filing, organizing. photo copying, faxing, etc.
  • Daily work procedures with programs such as Word, Outlook, and Excel.

Dispatcher

AAA Club Alliance
05.2019 - 01.2020
  • Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.
  • Engage with AAA members by providing an exceptional customer experience.
  • Effectively uses computer systems for tracking, information gathering, and/or trouble-shooting.
  • Prioritizes service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are handled within established time frames.

Picker

Amazon
09.2016 - 01.2017
  • Rapidly moving throughout a 3rd story warehouse with modern handheld technology that gives direction on where and what your next item is.
  • Upholding company standards by ensuring aisles are presentable for other co-workers.

Salesperson

Marshalls HomeGoods
07.2016 - 10.2016
  • Acknowledging customers by following a 10ft greeting rule.
  • Keeping the work area clean and organized.
  • Returning unwanted items back to the appropriate racks and or shelves. Also, ringing up and gift wrapping items as wanted, giving back the appropriate change.
  • Informing the customer on current discounts and upcoming sales they can partake in.

Cook

Chipotle Mexican Grill
03.2016 - 06.2016
  • Preparing meats and vegetables to be cooked at appropriate temperatures and set out for customers to choose from.
  • Following hazardous safety rules such as wearing a cut glove to avoid injury while using a knife.
  • Thoroughly, cleaning and sanitizing all stations and utensils to avoid cross-contamination and growing bacteria.
  • Collecting payments from customers and giving back exact change and receipts as needed.

Hostess

LongHorn Steakhouse
04.2015 - 01.2016
  • Greeting guests and escorting them to the assigned table.
  • Providing menus, silverware, and beverages.
  • Periodically, checking bathrooms to make sure they're clean and restock with needed essentials.

Cook

Chuck E. Cheese
08.2014 - 02.2015
  • Preparing pizza and other various foods for guests in a timely manner.
  • Periodically cleaning and sanitizing the food stations during any available down time.
  • Creating a fun experience for a child's birthday and interacting with the families.
  • Setting up tables in the party room for guests, along with placing food orders and giving out all party favor gifts as needed.

Education

General Studies / Culinary Arts

Potomac Job Corps Center
Washington, DC
12-2014

Skills

  • Adobe photodeluxe
  • Approach
  • Copy
  • Customer relations
  • Customer service
  • Delivery
  • Directing
  • Documentation
  • Driving
  • Fast
  • Route planning
  • Safety compliance
  • Communication skills
  • Time management
  • Problem solving
  • Traffic navigation
  • Load securing
  • Heavy lifting
  • Weather adaptability
  • Teamwork and collaboration
  • Package handling
  • Mail processing
  • Attention to detail
  • Kitchen sanitation
  • Food preparation
  • Food safety
  • Nutrition awareness
  • Cleaning and organization
  • Kitchen equipment operation and maintenance
  • Sanitation practices
  • Temperature control
  • Ingredients measuring
  • Recipes and menu planning
  • Multitasking and organization
  • Focused and disciplined
  • Allergen awareness
  • Recipe modification
  • Special diets
  • OSHA
  • Route optimization
  • Vehicle inspection
  • Incident reporting
  • Electronic tracking systems
  • Team collaboration
  • Data entry
  • Map navigation
  • Dispatch software
  • Dispatching procedures
  • Route navigation
  • Driver communication
  • Problem-solving
  • Decision-making
  • Call handling
  • Navigation support
  • Prioritizing calls
  • Active listening
  • Emergency protocols
  • Dispatching field personnel
  • Verifying coverage

Timeline

Delivery Associate

Amazon DSP
07.2024 - Current

Holiday Clerk

United States Postal Service
12.2023 - 01.2024

Delivery Driver

Amazon DSP
02.2023 - 05.2023

Dispatcher

AAA Club Alliance
02.2022 - 01.2023

Delivery Driver

Amazon DSP
07.2021 - 12.2021

Administrative Assistant

Marken
10.2020 - 06.2021

Dispatcher

AAA Club Alliance
05.2019 - 01.2020

Customer Service Representative

Raymour & Flanigan Furniture and Mattresses
07.2017 - 04.2020

Picker

Amazon
09.2016 - 01.2017

Salesperson

Marshalls HomeGoods
07.2016 - 10.2016

Cook

Chipotle Mexican Grill
03.2016 - 06.2016

Hostess

LongHorn Steakhouse
04.2015 - 01.2016

Cook

Chuck E. Cheese
08.2014 - 02.2015

General Studies / Culinary Arts

Potomac Job Corps Center

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Shadrina Massey