Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaelyn Serio

Newark

Summary

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Playa Bowls
04.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Embroidery Technician

A Stitch in Time
05.2021 - Current
  • Performed counting and inspection of products during sewing process.
  • Optimized thread inventory management, ensuring availability of required colors and types for ongoing projects.
  • Improved customer satisfaction by delivering high-quality embroidered products within stipulated deadlines.
  • Assisted clients with design selection and customization, providing exceptional customer service throughout the process.
  • Trained new team members in the use of embroidery machines and software, increasing productivity levels across the department.
  • Balanced workload efficiently among team members according to individual strengths and skillsets for optimal productivity levels during peak periods.
  • Reduced machine downtime, conducting timely troubleshooting and repairs on embroidery equipment.

Cheer Coach Volunteer

East Coast Cheer
02.2021 - 03.2024
  • Cultivated a safe and inclusive environment for all team members, fostering strong bonds within the group.
  • Enhanced team spirit by implementing engaging and motivational cheer routines.
  • Collaborated with fellow coaches to design innovative cheer programs, resulting in increased team success.
  • Coordinated transportation logistics for away competitions, ensuring timely arrival at events without any delays or complications.
  • Recruited talented new members to join our cheer squad through targeted outreach efforts at local schools and community centers.
  • Managed practice schedules efficiently to maximize skill development while maintaining a healthy work-life balance for studentathletes.

Education

Bachelor of Science - Human Physiology

University of Delaware
Newark, DE
05-2029

Saint Mark's High School
Wilmington, DE
06-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Team supervision
  • Staff education and training
  • Staff supervision
  • Goal setting and tracking
  • Assigning work
  • Role modeling
  • Professional appearance

Certification

  • BLS First Aid and CPR Training - [2025]

Timeline

Shift Leader

Playa Bowls
04.2024 - Current

Embroidery Technician

A Stitch in Time
05.2021 - Current

Cheer Coach Volunteer

East Coast Cheer
02.2021 - 03.2024

Bachelor of Science - Human Physiology

University of Delaware

Saint Mark's High School

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Shaelyn Serio