Shaheim Hayman
Wilmington
Summary
Dynamic Sales Specialist with a proven track record at Apple, excelling in client relations and customer experience enhancement. Leveraged strategic analysis and interpersonal communication skills to drive engagement and optimize sales processes. Recognized for effectively utilizing CRM tools to boost lead follow-up and improve customer satisfaction.
With 8+ years of experience in customer service I have learned how to become a master of problem solving as well as gained the ability to adapt fast to new environments. While working at Apple I have strived to continuously improve the core competency of communicates effectively by ensuring that information is being presented in a professional and concise manner. Apple has also pushed my problem solving skills to a new high as there have been a plethora of complex road blocks that I’ve had to think outside of the box to find a unique solution. My goal is utilize the skills that I’ve attained from my experience and to bring a diverse voice into a team of creatives to push the boundaries of what could be.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Apple
Newark, DE
10.2022 - Current
- Drove customer engagement through tailored product demonstrations and consultations.
- Developed comprehensive knowledge of Apple products to enhance customer experience.
- Collaborated with cross-functional teams to optimize sales processes and inventory management.
- Utilized CRM tools to track customer interactions and follow up on leads effectively.
- Using the Apple steps of service to help customers find their personalized solution.
- Approaching customers as they enter the store to guide them along their Apple Store journey.
Broadcaster and Content Creator
Twitch.tv
04.2021 - Current
- Engaged audience through live streaming and interactive content, fostering community participation.
- Developed and executed programming schedules to maintain viewer interest and retention.
- Collaborated with marketing teams to promote events and increase channel visibility across platforms.
- Analyzed viewer data to refine content strategy and enhance user experience.
- Using OBS Studio to Broadcast live video content on a weekly basis
- Editing live videos into content to post on Tiktok and YouTube.
Recruiter
Adecco
New Castle, Delaware
02.2020 - 04.2020
- Developed comprehensive candidate sourcing strategies to enhance talent acquisition effectiveness.
- Collaborated with hiring managers to define job requirements and streamline recruitment processes.
- Implemented applicant tracking system enhancements to improve candidate experience and data accuracy.
- Conducted thorough interviews and assessments to identify top talent aligned with client needs.
- Properly screened candidates by reviewing resumes, applications, and performing thorough screenings.
- Managed sourcing, screening, interviewing, and placing of candidates.
- Recommended candidates based on experience, merit, and character.
Cash/Trade Processing Representative
Citi Lockbox
Newark, DE
07.2018 - 01.2020
- Processed high-volume financial transactions accurately and efficiently.
- Reviewed and resolved discrepancies in payment processing workflows.
- Trained new employees on operational procedures and best practices.
- Implemented process improvements to enhance transaction accuracy and speed.
- Processed documents ensuring quality assurance
- Inputted data from source documentation
- Met monthly productivity goals
Education
No Degree - Photography Certification
Cecil County College,
03-2017
High School Diploma -
St. Georges Technical High School
Middletown, DE06-2013
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Influencing skills
- Strategic analysis
- Product and service knowledge
- Interpersonal communication skills
- Customer service
- Complex Problem-solving
- Customer success management
- Staff training
- Client engagement
- Customer experience enhancement
- Social media marketing
Timeline
Sales Specialist
Apple
10.2022 - Current
Broadcaster and Content Creator
Twitch.tv
04.2021 - Current
Recruiter
Adecco
02.2020 - 04.2020
Cash/Trade Processing Representative
Citi Lockbox
07.2018 - 01.2020
No Degree - Photography Certification
Cecil County College,
High School Diploma -
St. Georges Technical High School