Shahnaz Akram

• Managed a team of 11 in the Abu Dhabi Store.
• Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
• Sought timely solutions to company inefficiencies for the continued smooth running of operations.
• Developed and implemented strategic company objectives, measuring progress against KPIs to ensure return on investment.
• Empowered sales team to maximise sales revenue and exceed corporate goals.
• Enthusiastically interacted with customers and executive leaders to boost sales and team morale.

Led LG department, contributing 51% of the store's total turnover.

• Ensuring the Business strategy by leading the team to the continuous development ensuring budget and target achievement through the team
• Empowered internal teams to employ thought leadership strategies to deliver innovative business goals for clients drive strategic performance KPIs coach team to exploit every chance to career development and successful plans conduct effective monthly touch base with associate to review performance and provide constructive, timely feedback
• Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
• Developed and implemented strategic company objectives, measuring progress against KPIs to ensure return on investment.
• Assisted in inventory management activities, including managing stocktaking and ordering.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked well in a team setting, providing support and guidance.

• Collaborated with the finance and sales department to ensure renewal adjustment
• Developing new strategies to acquire and retain existing customers to increase annual sales
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Deployed the best client management systems and executed the best business development practices
• Monitored industry trends, adapting services to suit consumer demand.

• Identified new targets, developed new business opportunities and presented product lines to customers
• Planning and delivering CRM strategies to increase loyality and retention across the company
• Overseeing direct communication with customers through a chosen CRM system and resolving customer complaints quickly
• Oversaw onboarding process, providing coaching and mentoring support to new team members.

• Acknowledging individual customer concerns and needs and then catering to them
• Responsibly for the daily and monthly report
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention
• Ensuring the CRM platform captures all required information