SHANIYA STEWART
New Castle
Summary
Detail-oriented and dependable professional with a strong foundation in business operations, documentation review, and compliance. Currently pursuing a Business Finance major, with hands-on experience in fast-paced environments requiring accuracy, organization, and adherence to procedures. Proven ability to manage records, follow regulatory guidelines, identify issues, and communicate effectively to support operational efficiency.
Results-driven Sales and Business Development Professional known for high productivity and efficient task completion. Specialize in strategic planning, client relationship management, and market analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative problem-solving in competitive environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Small Business Owner
Sabeaute.Co
New Castle
04.2024 - Current
- Managed operations, budgets, and documentation
- Ensured compliance with business policies and contracts
Call Center Customer Service Representative
PeopleShare
Wilmington
04.2024 - 10.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer account updates accurately.
- Collaborated with team members to improve service delivery and support.
- Provided product information and recommendations based on customer needs.
- Handled escalated calls, ensuring customer satisfaction and resolution.
Fulfillment Associate
Amazon
New Castle
07.2023 - 10.2024
- Verified orders and maintained accurate records
- Tracked inventory and ensured shipment documentation
Hall Staff Member
Howard High School of Technology
Wilmington
06.2023 - 09.2023
- Monitored facility compliance and documentation
- Addressed issues and escalated concerns
Assistant Manager
Wingstop
Bear
04.2022 - 04.2023
- Oversaw scheduling, payment processing, and team compliance
- Resolved customer issues while maintaining service standards
Education
Business Finance -
Delaware Technical Community College
New Castle, DE 08.2025 - 02.2026
High School Diploma - Business
Howard High School of Technology
Wilmington, DESkills
- Experience preparing, reviewing, and maintaining accurate documentation
- Ability to identify discrepancies, manage risk-related issues, and escalate concerns
- General awareness of risk types, internal controls, and compliance processes
- Strong adherence to policies, regulations, and confidentiality requirements
- Attention to detail
- Time management
- Problem-solving skills
- Professional and business-oriented
- Team player
- Self-motivated
- Data Entry & Record Management
- Documentation Review
- Risk Awareness & Issue Escalation
- Customer Communication
- Microsoft Office & Business Systems
- Customer service
- Inventory tracking
- Effective communication
- Accounting oversight
- Business development
- Financial administration
- Financial management
- Entrepreneurial leadership
- Team building
- Data entry
Timeline
Business Finance -
Delaware Technical Community College
08.2025 - 02.2026
Call Center Customer Service Representative
PeopleShare
04.2024 - 10.2025
Small Business Owner
Sabeaute.Co
04.2024 - Current
Fulfillment Associate
Amazon
07.2023 - 10.2024
Hall Staff Member
Howard High School of Technology
06.2023 - 09.2023
Assistant Manager
Wingstop
04.2022 - 04.2023
High School Diploma - Business
Howard High School of Technology