Shannon Jones
Ramstein
Summary
Dedicated and reliable customer service professional with over 2 years at Service Credit Union, skilled in fostering positive member experiences, building lasting relationships, and achieving team goals in dynamic environments. Recognized for strong communication, leadership, and multitasking abilities, with a proactive approach to problem-solving and a commitment to organizational growth. Highly organized and adaptable, eager to leverage extensive experience in customer service and membership support to contribute meaningfully to team success.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Service Credit Union
01.2022 - Current
- Delivered outstanding member support, ensuring positive interactions and addressing inquiries with enthusiasm and confidence.
- Gained comprehensive knowledge of credit union products and services to provide informed recommendations to members, supporting retention and satisfaction.
- Assisted in achieving branch goals by consistently meeting performance metrics and collaborating with team members for optimal service delivery.
- Managed cash transactions with precision, maintained accurate cash drawer balances, and minimized error-related losses.
Inventory Control Associate
Aafes Powerzone and Toys
11.2020 - 12.2021
- Provided excellent customer service by guiding customers on purchases, effectively handling inquiries, and fostering positive experiences.
- Maintained inventory accuracy through regular reporting, stocking, and ensuring displays met operational standards.
- Collaborated with team members to address high-demand periods and ensure timely product availability.
Ops Squad (Store Assistant)
Aafes Powerzone
10.2019 - 11.2020
- Prices changes
- POG resets
- Making signs
- Running a register when needed
- Assisting customers with purchases
- Opening Military Star cards and making payments
Sales Associate
Aafes Cosmetics Department
09.2016 - 10.2019
- Assist customers with purchases
- Stock inventory
- Provide stellar customer service
- Train new staff
Sales Associate
Aafes Bookmark
08.2013 - 03.2014
- Opened and closed registers with complete accuracy
- Made Military Star card payments
- Stocked inventory
- Provided stellar customer service
Education
Pre Nursing -
Delta College
08.2007
Graduate -
Weston Ranch High School
06.2007
Skills
- Proven leadership and customer service skills
- Ability to thrive in fast-paced, high-demand settings
- Expertise in handling cash and preventing transaction errors
- Strong organizational and time management abilities
- Effective communicator and team collaborator
- Detail-oriented with a commitment to quality service
- Proficient in identifying solutions to enhance member satisfaction
Hobbies and Interests
- Travel
- Reading
- Hiking
Awards
- Making it Better Award, 01/01/17
- Contributing Award, 09/01/18
- Making it Better Award, 10/01/19
- Contributing Award, 02/01/20
- Making it Better, 01/01/21
Timeline
Member Service Representative
Service Credit Union
01.2022 - Current
Inventory Control Associate
Aafes Powerzone and Toys
11.2020 - 12.2021
Ops Squad (Store Assistant)
Aafes Powerzone
10.2019 - 11.2020
Sales Associate
Aafes Cosmetics Department
09.2016 - 10.2019
Sales Associate
Aafes Bookmark
08.2013 - 03.2014
Graduate -
Weston Ranch High School
Pre Nursing -
Delta College
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