Shantelle Foote
Seaford,DE
Summary
Birth & Postpartum Doula
Overview
9
9
years of professional experience
1
1
Certification
Work History
Birth & Postpartum Doula
Open Systems Healthcare Agency
2017.03 - Current
- Maintained open communication with medical staff to ensure client safety during labor and delivery
- Monitored vital signs of both mother and baby throughout labor process while remaining sensitive to cultural practices related to birth rituals
- Developed trusting relationships with clients by displaying empathy and understanding during prenatal visits
- Responded quickly to emergency situations using sound judgment based on years of experience working with pregnant women
- Advised clients on comfort measures such as breathing techniques, massage, counter pressure, position changes
- Assisted clients in creating birth plans that addressed their individual needs and preferences
- Demonstrated strong knowledge of birthing process, including various stages of labor, postpartum care, breastfeeding techniques, and infant massage.
Direct Care Worker
Open Systems Healthcare Agency
2018.02 - 2021.09
- Provide health care services in patients residences - Perform domestic and household task - Transport and accompany patients to doctor's office and/or hospital
- Administer prescribed medications - Assist with clients personal care activities, mobility and physical therapies/exercises - Maintain patients care records and document provided services - Provide companionship and basic emotional or psychological support.
Trainer
Westin Hotel
2016.01 - 2018.01
- Train new employees, assure comfortability with polices, rules, and regulations - Answering phone lines, greeting and checking in customers
- Resolve customer issues and ensure upmost satisfaction of customers, being sure all needs were met
- Processing payment transactions - Embrace constant change in fast-paced environment.
Customer Service Rep/Loan Specialist
Navient Solutions Inc
2015.07 - 2016.01
- Assisting in-school grace, and early delinquency of federal and private loan borrowers
- Responsible for utilizing multiple loan programs and many products offered within those programs
- Providing memorable customer experience while focusing on first call resolution and customer satisfaction
- Performed tasks adequately to achieve maximum possible results
- Maintained daily and monthly performance standards, including those pertaining to Quality and Productivity
- Provided administrative and clerical support to entire office to maintain efficient office environment
- Answered phones and transfer messages to appropriate staff member
- Faxed, scanned, and copied documents and contracts
- Handled call volumes and resolved customer complaints via phone, emails, and U.S Mail.
Education
Diploma - Business Management
John Dickinson High School
Wilmington, DE01.2011
Skills
- Excellent communication, written and verbal skills. Fast learner.
- Rapid ability to solve problems. Effortlessly able to type 85wpm. Massive experience in customer relations.
- Emotional Support
- Breathing Techniques
- Family Education
- Relaxation Techniques
- Labor Coaching
- Labor and Delivery Support
- Postpartum Care
- Breastfeeding Education
- Prenatal Care
- Infant Care
Certification
- Doula Training In 2017
- Common Sense Childbirth Training
- Childbirth Educator
- Lactation Educator
Timeline
Direct Care Worker
Open Systems Healthcare Agency
2018.02 - 2021.09
Birth & Postpartum Doula
Open Systems Healthcare Agency
2017.03 - Current
Trainer
Westin Hotel
2016.01 - 2018.01
Customer Service Rep/Loan Specialist
Navient Solutions Inc
2015.07 - 2016.01
Diploma - Business Management
John Dickinson High School
- Doula Training In 2017
- Common Sense Childbirth Training
- Childbirth Educator
- Lactation Educator
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