Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sharleen Crist

Eysölden J21 , Thalmässing

Summary

Customer service professional with extensive experience in the insurance industry, recognized for collaborative teamwork and a friendly demeanor. Proven ability to build positive client relationships and enhance customer satisfaction, contributing to organizational success. Highly articulate and results-oriented, effectively addressing inquiries and resolving issues while fostering strong partnerships. Excels in teamwork and independent decision-making, ensuring high-quality service delivery.

Overview

4
4
years of professional experience

Work History

Office Assistant

Mayinger Funeral Services GmbH
Greding
07.2025 - Current
  • Supported daily office operations by managing correspondence and filing systems.
  • Assisted in preparing documentation for funeral services, ensuring accuracy and completeness.
  • Answered phone calls and greeted visitors, providing compassionate assistance and information.

Social Insurance Clerk – Administrative Support

Techniker Krankenkasse
Nürnberg
04.2025 - 06.2025
  • Processed insurance applications using internal software systems.
  • Reviewed policy documents for accuracy and completeness.
  • Assisted clients with inquiries regarding policy details and claims.
  • Updated client information in the database promptly and accurately.
  • Answered incoming calls regarding billing questions or policy updates.

Social Insurance Clerk – Administrative Support

AOK Bayern
Weißenburg
11.2024 - 03.2025
  • Processed insurance applications using internal software systems.
  • Reviewed policy documents for accuracy and completeness.
  • Maintained organized records of client interactions and transactions.
  • Scheduled appointments for customers with insurance agents as needed.
  • Precisely calculated refunds, premiums, and adjustments.
  • Maintained records of all transactions and correspondence with clients.
  • Answered incoming calls regarding billing questions or policy updates.
  • Prepared letters, memos and emails as needed to communicate with customers.
  • Verified accuracy of data entered into the computer system.
  • Resolved customer complaints regarding premiums or other charges for services rendered.

3 Year Apprenticeship Social Insurance Specialist

vivida BKK
Ansbach
09.2021 - 07.2024
  • Assisted in daily operations by coordinating tasks and schedules among team members.
  • Communicated effectively with team members to resolve issues promptly.
  • Documented daily activities and processes for compliance and training purposes.
  • Assessed the needs of each apprentice by evaluating current skill levels, identifying areas for improvement, and developing appropriate action plans.
  • Maintained records of apprentice attendance and progress throughout the duration of the program.
  • Organized workshops and seminars related to the field of study for apprenticeship trainees.
  • Assisted in the preparation of training materials and resources for apprenticeship programs.
  • Worked closely with mentors to understand project objectives.
  • Used strong verbal and written communication skills to convey messages to others.

Education

Social Insurance Ckerk - Insurance

BKK Academy GmbH
Rotenburg An Der Fulda
07-2024

Skills

Customer interaction

Service excellence

Cultural adaptability

Communication skills

Conflict resolution

Organizational abilities

Team collaboration

Stress resilience

Rapid learning

Languages

German
Native
Native
English
Proficient (C2)
C2
Spanish
Beginner (A1)
A1

Timeline

Office Assistant

Mayinger Funeral Services GmbH
07.2025 - Current

Social Insurance Clerk – Administrative Support

Techniker Krankenkasse
04.2025 - 06.2025

Social Insurance Clerk – Administrative Support

AOK Bayern
11.2024 - 03.2025

3 Year Apprenticeship Social Insurance Specialist

vivida BKK
09.2021 - 07.2024

Social Insurance Ckerk - Insurance

BKK Academy GmbH

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Sharleen Crist