SHARON LELIA OWINO
Singen
Summary
Results-driven Communication Specialist with 5+ years’ experience in corporate communications, strategic messaging, and global stakeholder engagement. Skilled in designing campaigns that drive change, boost employee engagement, and creating multimedia content while collaborating across teams to deliver measurable results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parental Leave
Elternzeit
Singen, Germany
01.2024 - 06.2025
Focused on full-time caregiving while actively developing myself through online learning, refining my time-management skills, and staying engaged with my professional interests during parental leave.
CHANGE AND COMMUNICATIONS SUPPORT
Merck KGaA
Darmstadt
09.2022 - 01.2024
- Spearheaded the redesign of internal communications assets, resulting in a 40% boost in employee engagement and time saved on information access.
- Optimized event planning workflows for live and virtual events, reducing logistics costs by 25% while enhancing stakeholder engagement and satisfaction.
- Increased readership of internal newsletters by 55% through strategic messaging, targeted content development, and timely distribution on digital platforms.
- Contributed to a 30% improvement in project delivery timelines by aligning corporate communications with global strategic storytelling goals.
- Developed multimedia content including videos, graphics, and articles to enhance brand communication and strengthen internal narratives across global teams.
- Managed internal and external communications, aligning project administration with corporate communication goals and change communication best practices.
ACCOUNTS OFFICER (Governance and Maintenance)
Housing Finance Group
Nairobi, Kenya
10.2019 - 06.2021
- Streamlined account setup processes on the Core Banking System, reducing onboarding time by approximately 25% and improving overall operational efficiency.
- Handled and resolved an average of 30–40 customer inquiries and complaints per day, achieving a 90% issue-resolution rate .
- Managed internal communications across 3 departments to ensure compliance with risk guidelines and timely adoption of organizational updates.
DEBT RECOVERY AND MANAGEMENT
Housing Finance Group
Nairobi, Kenya
02.2019 - 10.2019
- Improved debt recovery by 20% through persuasive customer communication and negotiation.
- Conducted risk-based assessments and advised 20–30 clients weekly on payment methods, ensuring timely repayment and compliance.
BUSINESS ANALYST (MSHWARI)
Commercial Bank of Africa (CBA Group)
Nairobi, Kenya
09.2017 - 11.2018
- Conducted data-driven business analysis, improving content development efficiency by 15%.
- Collaborated with cross-functional teams to optimize financial communication and presented insights to senior leadership
Communications Officer
Permanent Presidential Music Commission
Nairobi, Kenya
01.2016 - 03.2017
- Supported the development of research materials and strategic communications aligned with national messaging, boosting visibility of national cultural programs by 20%.
- Optimized archival content, resulting in a 20% increase in use for national cultural and heritage initiatives.
Education
Master of Arts - International Media Cultural Work
Darmstadt University of Applied Sciences
Darmstadt, Germany07-2024
Bachelor of Arts - Visual and Performing Arts
Kenyatta University
Nairobi, Kenya12-2015
Skills
- Professional Skills
- Strategic Communication
- Content Creation & Planning
- Internal & External Communication
- Public Relations
- Crisis Communication
- Stakeholder Management Technical Skills
- Microsoft Office
- Canva
- Adobe Creative Suite
- SharePoint
Accomplishments
- Led a global cybersecurity awareness campaign at Merck KGaA, successfully aligning strategic communication with IT risk priorities and boosting employee compliance across multiple regions.
- Revamped the Change Management Toolkit, improving stakeholder communication effectiveness and accelerating adoption of new organizational processes and structures.
- Increased intranet engagement by 40% by crafting data-informed content strategies, integrating newsletters, videos, and targeted announcements to support business updates and transformation goals.
Certification
- Internal Corporate Trainings – Merck KGaA
- Change Management Toolkit Application
- Cybersecurity Awareness for Global Communication Teams
- Strategic Internal Communications and Stakeholder Engagement
- LinkedIn Learning Certifications
- Marketing Communications
- Communication Foundations
- Change Management: From Roadmap to Planning
- Change Management Foundations
- How to Become a Project Management Entrepreneur
Languages
English – Native
Swahili – Expert
German – Intermediate (A2–B1)
Timeline
Parental Leave
Elternzeit
01.2024 - 06.2025
CHANGE AND COMMUNICATIONS SUPPORT
Merck KGaA
09.2022 - 01.2024
ACCOUNTS OFFICER (Governance and Maintenance)
Housing Finance Group
10.2019 - 06.2021
DEBT RECOVERY AND MANAGEMENT
Housing Finance Group
02.2019 - 10.2019
BUSINESS ANALYST (MSHWARI)
Commercial Bank of Africa (CBA Group)
09.2017 - 11.2018
Communications Officer
Permanent Presidential Music Commission
01.2016 - 03.2017
Master of Arts - International Media Cultural Work
Darmstadt University of Applied Sciences
Bachelor of Arts - Visual and Performing Arts
Kenyatta University
Professional Experience
- Parental Leave (Elternzeit) Jan 2024 – Jun 2025
- Took time off to raise my child. Now fully available and motivated to re-enter the workforce.
Community Service & Volunteer Work
Staadi Za Maisha Education Trust, Volunteer Mentor, Nairobi, Kenya, 2015-03, 2016-11
Designed and implemented talent-identification tools and training programs for youth development in communication, innovation, and leadership; developed tailored educational content for children and adolescents with creative potential; and provided targeted mentorship and behavior-change support to gifted learners through personalized guidance.