Summary
Overview
Work History
Education
Skills
Additionalinformation
Timeline
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Shaun Routh

Smyrna

Summary

Organized professional with 5-plus years of experience in customer service assisting customers over the phone and in person. Excels in conflict resolution, customer relationship management, and communication skills.

Self-motivated and goal-focused banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Skilled Teller with a background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products, and maintaining high levels of customer satisfaction. Previously contributed to the improvement of branch sales through effective client relationship management.

Overview

9
9
years of professional experience

Work History

Client Service Representative Small Business

Bank of America
01.2022 - Current
  • Delivered attentive and personalized service to small business clients, ensuring their banking needs were met with accuracy and efficiency.
  • Built trusted client relationships by demonstrating genuine care, active listening, and consistent follow-up support.
  • Resolved client issues quickly and thoroughly, including account discrepancies, transaction concerns, and fraud claims, to maintain satisfaction and trust.
  • Educated and guided clients on digital banking tools, including mobile and online platforms, to enhance efficiency and convenience.
  • Handled cash transactions, deposits, and withdrawals with precision while adhering to compliance and security standards.
  • Collaborated with branch teams and business bankers to provide seamless service and elevate the overall client experience.
  • Anticipated client needs by identifying opportunities to connect them with appropriate products, services, or resources.
  • Learned and applied new financial products, policies, and procedures in a fast-paced environment to support evolving client needs.

Teller

Dover Federal Credit Union
05.2023 - 03.2024
  • Assisted members with banking needs, ensuring accurate transactions and excellent customer service
  • Resolved member inquiries, enhancing satisfaction and trust in services
  • Processed deposits, withdrawals, and transfers efficiently
  • Successfully opened accounts
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Cashier Team Lead/Customer Service Front Desk

Lowes
11.2020 - 01.2022
  • Processed cash, check and credit cards for customer purchases
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Helped customers locate merchandise
  • Supervised others and provided on-the-job training
  • Monitored self-checkout stations to assist customers and ensure registers working appropriately
  • Bagged or boxed merchandise and prepared packages for shipment
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

Front Line Supervisor

Bj's
07.2016 - 10.2020
  • Monitored sales activities to ensure that customers received satisfactory service and quality goods
  • Engaged in sales, inventory-taking, reconciling cash receipts and in performing services for customers
  • Assigned employees to specific duties
  • Enforced safety, health and security rules
  • Planned and prepared work schedules and kept records of employees' work schedules and time cards

Education

BACHELORS - Finance

Delaware State University
Dover, De
05.2027

ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION - FINANCE

University of Delaware
Newark, DE
05.2022

HIGH SCHOOL DIPLOMA -

First State Military Academy
Smyrna, DE
06.2020

Skills

  • Customer Service
  • Cash Handling
  • Banking experience
  • Inventory Management
  • Supervision
  • Training
  • Customer support
  • Customer focus

Additionalinformation

 U.S. Air Force, Currently serving as a reservist

Timeline

Teller

Dover Federal Credit Union
05.2023 - 03.2024

Client Service Representative Small Business

Bank of America
01.2022 - Current

Cashier Team Lead/Customer Service Front Desk

Lowes
11.2020 - 01.2022

Front Line Supervisor

Bj's
07.2016 - 10.2020

ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION - FINANCE

University of Delaware

HIGH SCHOOL DIPLOMA -

First State Military Academy

BACHELORS - Finance

Delaware State University

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Shaun Routh