Shawn Constantino
Newark
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
20
20
years of professional experience
Work History
Backstage Captain
Macy's
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Receiving Associate
Macy's
03.2020 - 04.2024
- Unloaded pallets and deliveries and organized products in warehouse.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Women's Shoe Lead
Macy's
06.2017 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
Sales Associate
Macy's
11.2004 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Delcastle High School
Skills
- Product and Materials Sorting
- Work Assignments
- Records Accuracy
- Handheld Scanners
- Inventory Tracking
- Signage and Graphics
- POS System Operations
- Conflict Resolution
- Suggestive Selling
- Merchandising and Display
- Teamwork and Collaboration
Timeline
Backstage Captain
Macy's
04.2024 - Current
Receiving Associate
Macy's
03.2020 - 04.2024
Women's Shoe Lead
Macy's
06.2017 - 03.2020
Sales Associate
Macy's
11.2004 - 06.2017
High School Diploma -
Delcastle High School
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