Shawn Foley
Frankfurt Am Main
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Passenger Services Professional
Lufthansa
Frankfurt Am Main
07.2023 - Current
- CEFO and SQAT Team Member
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Front Office Agent
Townhouse Dresden, a Vagabond Club
Dresden
05.2022 - 05.2023
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
Laboratory Intern
TU Dresden
Dresden
03.2022 - 08.2022
- Ensured compliance with all applicable health and safety regulations while working in the lab environment.
- Developed presentations summarizing findings from laboratory experiments.
- Created detailed reports documenting experimental results and conclusions reached.
Education
Bachelor of Arts - Biology and German Language & Literature
Boston University
Boston, Massachussetts05-2018
High School Diploma -
The Colony High School
The Colony, Texas06-2014
Skills
- Computer skills
- Problem-solving
- Interpersonal and written communication
- Critical thinking
- Customer documentation review
- Product knowledge
Languages
English
First Language
German
Proficient (C2)
C2
Timeline
Passenger Services Professional
Lufthansa
07.2023 - Current
Front Office Agent
Townhouse Dresden, a Vagabond Club
05.2022 - 05.2023
Laboratory Intern
TU Dresden
03.2022 - 08.2022
Bachelor of Arts - Biology and German Language & Literature
Boston University
High School Diploma -
The Colony High School
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