Shawn Thompson

• Ensure smooth coordination across fulfillment, logistics, inventory, and customer support.
• Maintain service levels while supporting high-volume sales, and peak events.
• Oversee warehouse operations, 3PLs, and last-mile delivery partners.
• Optimize picking, packing, shipping, and returns processes.
• Ensure adherence to SLAs, OTIF, and delivery timelines.
• Manage shipping strategy and carrier performance.
• Lead demand forecasting, inventory planning, and replenishment.
• Maintain optimal stock levels to minimize stockouts, overstock, and shrinkage.
• Lead and develop operations managers, supervisors, and frontline teams.
• Manage inbound logistics and capacity planning.
• Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
• Ensured compliance with safety regulations and company policies and procedures.
• Standardize SOPs across sites and teams.
• Collaborated with cross-functional teams to develop process improvements that increased productivity.
• Managed personnel including training, scheduling, performance reviews and disciplinary actions.
• Provided guidance, support, and mentorship to junior team members.
• Established short- and long-term company goals, policies and procedures, monitoring progress and results.
• Advised senior leadership on potential changes or modifications needed for current processes and procedures.
• Implement efficient reverse logistics strategies.
• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Provide strategic leadership for manufacturing ops: prod., quality control, maintenance, and processengineering activities.
• Collaborate with teams for new product launches, improvements, and testing, aligning with objectives.
• Develop strategic plans aligned with plant and division strategy for continuous improvement.
• Lead safety meetings, enhancing employee safety, food safety, and operational efficiency.
• Ensure timely execution of daily production plans, resolving bottlenecks for process optimization.
• Set targets and improve key indicators: safety, food safety, quality, and efficiency.
• Partner with Planning, Supply Chain, Logistics for fresh product delivery and plan reliability.
• Lead manufacturing operations, engaging employees and achieving production goals.
• Manage SOPs, tools, and checklists, ensuring a process-driven approach.
• Key role in learning and training: Pick 2 Light, High Jump, driving operational excellence.

• Managed warehouse distribution, ensuring effective leadership and coordination of team.
• Oversaw Green Chef production, prioritizing quality and food safety.
• Ensured compliance with food safety guidelines and maintained organic status.
• Monitored workflow to meet deadlines, promptly addressing deviations.
• Set strategic goals for efficiency and productivity enhancement.
• Developed, implemented, and monitored operational systems.
• Collaborated with department heads on operational activities and goals.
• Monitored key metrics to ensure timely task completion.
• Maintained proper equipment use and maintenance for smooth operations.
• Led successful launch of DC process change by training staff.
• Provided oversight and training for all DC departments.

• Led the successful launch of a new facility.
• Oversaw various aspects including hiring, financial management, client relations, safety initiatives, and operational oversight.
• Extensive experience in managing warehouse services and utilizing WAMS software to optimize operations.
• Managed inventory control processes to optimize stock levels and reduce waste.
• Coordinated with suppliers to maintain timely deliveries and effective communication channels.
• Collaborated with cross-functional teams to streamline fulfillment procedures and improve efficiency.

• Led the manufacturing of specialty waxes and oils, consistently meeting targets through meticulous attention to detail.
• Directed team efforts, maintained records, and developed SOPs.
• Managed hiring, firing, raw material procurement, production goals, machine maintenance, and parts ordering. Fostered relationships with sales representatives and vendors.
• Spearheaded process improvements, implemented Lean Manufacturing principles, and ensured warehouse organization.
• Established safety protocols as Safety Chairman, addressing employee concerns, and facilitating continuous improvement.
• Managed production schedules to meet customer demand and optimize resource use.
• Implemented quality control measures to maintain product integrity and compliance.

• Ensured safety, quality, and efficiency in high-speed manufacturing.
• Led team, enforced standards, and drove continuous improvement initiatives.
• Supervised 19 employees, managed critical control points, and maintained process sanitation. Coordinated production, trained staff, and conducted performance evaluations.
• Led daily shift meetings, ensuring adherence to SOPs and regulatory standards.
• Proficient in HACCP, cGMPs, and process control.

With over a decade of progressive leadership experience in manufacturing and warehouse operations, adeptly

directing teams of up to 100 employees, ensuring adherence to quality standards, and spearheading

Comprehensive training programs. Successfully managed production processes and inventory control while

overseeing warehouse order processing, ensuring accuracy and customer satisfaction. Proficient in

implementing safety protocols and enhancing organizational effectiveness through training initiatives.