Shawn Lee Bründl
Operations Customer Expert
Essen
Summary
Highly motivated Assistant Manager seeking to leverage my experience in effectively managing teams, improving operational efficiency, and driving sales growth. Proven track record of successfully implementing strategies to optimize customer satisfaction and exceed business objectives. Committed to delivering exceptional results and fostering a positive work environment.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Operations Customer Expert
TP Germany Apple Project
07.2024 - Current
- Providing comprehensive technical support for Apple products (iPhone, iPad, iMac, HomePod).
- Handling billing inquiries, ensuring customer satisfaction and clarity in transactions.
- Ensuring superior customer experience through efficient troubleshooting.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Freelancer
Self Employed Web
06.2022 - Current
- Translations & Transcripts
- Proofreading
- Virtual Assistant
- Blog & Article writing
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Analyzed user feedback to gather input and identify areas required for improvement.
Assistant Manager
Veltmeijer Gamestate
11.2021 - 01.2024
- Led a team of 15 employees to achieve monthly sales targets, resulting in a 10% increase in revenue.
- Implemented efficient scheduling system, resulting in a 15% reduction in labor costs while maintaining high customer satisfaction levels.
- Streamlined inventory management processes, reducing stock discrepancies by 30%.
- Developed and delivered comprehensive training programs for new hires, resulting in a 40% decrease in training time and improved employee retention rates.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Skills
- Problem-solving
- Team leadership
- Time management
- Customer service
- MS office
Personal Information
Date of Birth: 02/24/96
Timeline
Operations Customer Expert
TP Germany Apple Project
07.2024 - Current
Freelancer
Self Employed Web
06.2022 - Current
Assistant Manager
Veltmeijer Gamestate
11.2021 - 01.2024
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