ShawnMarie Nau
New Castle
Summary
Office Manager at The Delaware Children's Theatre; additionally served in multiple roles with the State of Delaware as a Family Court Presentence Investigator, Arbitration Officer and Child Support Services, looking to return to service in the State of Delaware.
Overview
27
27
years of professional experience
Work History
Office Manager
Delaware Children's Theatre
Wilmington, DE
01.2020 - Current
- Oversaw administrative functions, staff, volunteers, and facility management to ensure smooth operations of historic theatre building.
- Support successful theatre productions by handling box office, ticketing and customer service functions.
- Managed inventory by ordering merchandise and tracking stock levels. and concessions and aid in selling during theatre performances.
- Coordinated building maintenance by scheduling contractors to maintain facility standards.
- Assisted in planning theatre events, including shows, fundraising, and summer camp, to enhance community engagement.
- Contact and schedule building maintenance with contractors.
- Prepare financial report from patrons' debit cards, charge cards, and currency and make bank deposit.
- Use of Microsoft Office programs, (outlook, excel, word, power point).
Presentence Investigator
Family Court
Wilmington, DE
08.2000 - 12.2019
- Conducted presentence investigations, interviewing defendants and collateral sources to compile social, criminal, employment, educational and health histories.
- Conducted presentence investigations, interviewing defendants and collateral sources to compile comprehensive social, criminal, employment, educational, and health histories for informed sentencing recommendations.
- Reviewed court records and criminal histories (DELJIS, NCIC) to verify information accuracy and identify critical risk factors influencing sentencing outcomes.
- Attended court hearings and testified on report findings, providing essential insights to support judicial decision-making.
- Additional duties included conducting separate party mediations to negotiate agreements in Protection From Abuse petitions, while prioritizing participants' safety.
- Additional duties included conducting separate party mediations to negotiate agreements in Protection From Abuse petitions, while prioritizing participants safety.
- Served as a neutral hearing officer in juvenile complaints as an Arbitration Officer.
Child Support Investigator
Delaware Child Support Services
Newark, DE
12.1999 - 08.2000
- Investigated and managed child support cases to establish paternity, locate parties and assets, and enforce or modify orders, ensuring compliance with legal requirements.
- Located non-custodial parents through database research, enhancing collection rates for custodial parents by effectively identifying responsible parties.
Education
Bachelor of Science - Criminal Justice, Psychology
Wilmington University
New Castle, DE01-1999
Skills
- Office management
- Administrative support
- Calendar management
- Customer support
- Client relations
- Data entry
- Organizational skills
- Effective communication
- Conflict resolution
- Crisis management
- Risk assessment
- Incident reporting
- Interview techniques
Timeline
Office Manager
Delaware Children's Theatre
01.2020 - Current
Presentence Investigator
Family Court
08.2000 - 12.2019
Child Support Investigator
Delaware Child Support Services
12.1999 - 08.2000
Bachelor of Science - Criminal Justice, Psychology
Wilmington University