Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Open To Work

Shayla Hubbard

New Castle

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

TSR IICollection RepHome Health AideCNACompanion Caregiver

Work Type

Part Time

Location Preference

RemoteOn-Site
Location: New Castle, DENewark, DEBear, DE
Open to relocation: Yes

Important To Me

Flexible work hoursWork-life balancePaid time offPaid sick leave401k matchHealthcare benefits

Summary

Dedicated TSR II with 19 years of experience in high-security document processing. Skilled in multitasking, quality assurance, and process improvement. Committed to meeting client requirements and driving team success across various operational functions.

Overview

1
1
Certification
22
22
years of professional experience

Work History

TSR II

Citi Bank
Newark
03.2007 - Current
  • Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.).
  • Accountable for meeting or exceeding quality and productivity standards across multiple operational functions.
  • Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
  • Collaborated with team members, peers, and managers across shifts to meet client timelines and quality requirements.
  • Identified process improvement opportunities, contributing to enhanced operational productivity and efficiency.
  • Readily and positively adapts to changes in deadlines and changes in daily work assignments
  • Operated automated equipment in mail center to ensure efficient processing.
  • Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
  • Received feedback constructively to improve performance and collaboration.
  • Actively engage in cross-site, crossshift committees and initiatives
  • Actively contribute to a positive team environment and culture
  • Embrace change and support business directives
  • Adhere to Citi Values and Code of Conduct
  • Other duties to support the business as needed

Collection Rep

Accounts Recievable Management
Thorofare
05.2004 - 02.2007
  • Communicated with clients to resolve payment issues and disputes promptly.
  • Advised debtors on payment options and established payment plans to facilitate debt resolution.
  • Managed customer accounts, tracking outstanding payments to ensure timely collection.
  • Collaborated with team members to develop and implement effective collection strategies.

Education

Certificate And License - CNA

Del Tech
Newark, DE
05-2026

High School Diploma -

DelCastle
Newport, DE
06-1999

Skills

  • Document processing
  • Attention to detail
  • Multitasking
  • Teamwork and collaboration
  • Excellent communication
  • Patient care
  • Data entry
  • Customer relations
  • Customer service

Languages

English
Professional

Certification

  • CPR Certified

Timeline

TSR II

Citi Bank
03.2007 - Current

Collection Rep

Accounts Recievable Management
05.2004 - 02.2007

Certificate And License - CNA

Del Tech

High School Diploma -

DelCastle

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Shayla Hubbard