Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Sheayla Mcnamara

Newark

Summary

Dynamic and reliable professional with extensive experience at Jersey Johnnys, excelling in customer service and payment collection. Proven ability to enhance guest satisfaction through effective communication and product knowledge. Recognized for training new staff and maintaining high operational standards, ensuring a seamless dining experience for a high volume of customers.

Overview

3
3
years of professional experience

Work History

Cashier/server

Jersey Johnnys
Little Falls
09.2022 - 08.2025
  • Processed customer transactions accurately and efficiently at busy Jersey Johnnys location.
  • Managed cash register and handled cash, credit, and gift card payments.
  • Assisted customers with product inquiries and provided excellent service experience.
  • Maintained cleanliness and organization of checkout area throughout shifts.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Engaged with customers to promote special offers and loyalty programs effectively.
  • Resolved customer complaints promptly to enhance overall satisfaction levels.
  • Trained new cashiers on operational procedures and customer service techniques.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier/Server

Linwood
Totowa
09.2022 - 08.2025
  • Stayed informed about daily specials, new menu items, promotions.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Prepared drinks according to standard recipes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Followed health safety guidelines when preparing and serving food products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.

Education

Bachelor of Science - Psychology

University of Delaware
Newark, DE
05-2028

Skills

  • Customer service
  • Communication skills
  • Cleaning and sanitizing
  • Product knowledge
  • Order taking
  • Payment collection
  • Money handling
  • Order packaging
  • Guest inquiries
  • POS systems
  • Reliability and punctuality
  • Online orders preparation

Affiliations

  • reading
  • exercising

Languages

English
Native/ Bilingual

Timeline

Cashier/server

Jersey Johnnys
09.2022 - 08.2025

Cashier/Server

Linwood
09.2022 - 08.2025

Bachelor of Science - Psychology

University of Delaware

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Sheayla Mcnamara