Sheddell Johnson
New Castle
Summary
Dedicated professional with a strong background in operational strategies and team training. Proven ability to analyze workflows, improve service delivery, and boost customer satisfaction through targeted problem-solving initiatives.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Easter Seals Delaware
04.2022 - Current
- Assisted clients with daily living activities, enhancing overall quality of life.
- Monitored and documented patient health status, ensuring accurate records for healthcare teams.
- Implemented personalized care plans in collaboration with families and healthcare professionals.
- Provided companionship and emotional support, fostering positive relationships with clients.
Problem Solver
Amazon
New Castle, DE
01.2021 - 03.2022
- Analyzed operational workflows to identify inefficiencies and recommend solutions.
- Collaborated with cross-functional teams to streamline processes and enhance productivity.
- Developed training materials for new hires, ensuring consistent onboarding experience.
- Led problem-solving initiatives, resulting in improved service delivery and customer satisfaction.
Problem Solver
Walmart
Pedricktown, NJ
01.2020 - 01.2021
- Mentored junior team members, fostering their professional growth and skill development.
- Implemented process improvements that reduced turnaround time for project completions.
- Coordinated troubleshooting efforts across departments, enhancing communication and collaboration.
- Evaluated performance metrics to drive continuous improvement strategies within the team.
Assistant Manager
M3R & Associates
New Castle, DE
01.2014 - 01.2020
- Led team in developing and implementing operational strategies to enhance service delivery and client satisfaction.
- Streamlined communication processes between departments, fostering collaboration and improving project outcomes.
- Mentored and trained junior staff on best practices, ensuring consistency in service quality and adherence to company standards.
- Analyzed workflow efficiency, identifying areas for improvement that reduced project turnaround time significantly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Tax Preparer
H&r Block
New Castle, DE
01.2012 - 01.2014
- Prepared and reviewed individual and business tax returns to ensure compliance with federal and state regulations.
- Analyzed financial information to maximize deductions and credits for clients, enhancing overall client satisfaction.
- Mentored junior preparers on tax law updates and software usage, improving team efficiency and accuracy.
- Conducted in-depth consultations with clients to assess their unique financial situations and provide tailored tax strategies.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Education
Bachelor of Science - Psychology
Wilmington University
New Castle, DE05-2010
High School Diploma -
Christiana High School
Newark, DE05-1997
Bachelor of Arts -
Stillman University
Tuscaloosa, AL05-2001
Skills
- Decision-making
- Problem-solving
- Customer service
- Time management
- Goal setting
- Conflict resolution
- Retail operations
- Sales strategies
- Sales reporting
- Strategic thinking
- Verbal and written communication
- Compliance
Timeline
Home Health Aide
Easter Seals Delaware
04.2022 - Current
Problem Solver
Amazon
01.2021 - 03.2022
Problem Solver
Walmart
01.2020 - 01.2021
Assistant Manager
M3R & Associates
01.2014 - 01.2020
Tax Preparer
H&r Block
01.2012 - 01.2014
Bachelor of Science - Psychology
Wilmington University
High School Diploma -
Christiana High School
Bachelor of Arts -
Stillman University