Sheila Girard
Townsend
Overview
16
16
years of professional experience
Work History
Administrator
Suite for Harry’s Heros
03.2018 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Collected, arranged, and input information into database system.
- Utilized advanced software tools like Trumpia, Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Human Resources Manager
Target
08.2015 - 03.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
Sales Associate
Target
10.2014 - 08.2015
- Organized and Prepared displays
- Lead all seasonal employees in positive guest comments
- Cross trained to be Phone Operator, Cashier, and Inventory Check
Personal Assistant/ Office Assistant
Action Window and Door
04.2014 - 10.2014
- Answered phones, Directed calls, Scheduled customers, Followed up clients
- In charge of Book keeping, Payroll, Inside/ Outside sales, Organized receipts
Early Years Manager
Norwegian Cruise Lines
09.2013 - 03.2014
- Experience with children of all ages and large groups
- Instructed and provided activities for children and worked with a large team
- Reorganized and Created Ship activity itinerary, Kids’ activities, Youth center protocol
- Supervisor of all youth staff employees overseeing children ages 0-5
Front Desk/ Office Assistant/Medical Assistant/ Surgery Tech
Triangle Health Alliance
01.2009 - 06.2013
- Clinical, Clerical and operational responsibility for multiple physician offices
- Pre-, post- and intra-procedure Assistant to physician
- Customer Service and satisfaction Specialist
- Mentor / Training Specialist for new-hires
Education
Pre-med -
Cecil College
North East, MD06.2013
Allied Health pre-requisites -
Delaware Tech Community College
Stanton, DE05.2011
Accelerated Graduation track - completed with honors
Chestertown Christian Academy
Chestertown, MD06.2009
Skills
- Microsoft Office
- Excel
- Word
- Power Point
- Prezi Presentations
- CPR
- First Aid
- AED
- MediTech
- Child Life Division
- Medical play
- Childcare
- Personal & professional growth & development
Timeline
Administrator
Suite for Harry’s Heros
03.2018 - Current
Human Resources Manager
Target
08.2015 - 03.2018
Sales Associate
Target
10.2014 - 08.2015
Personal Assistant/ Office Assistant
Action Window and Door
04.2014 - 10.2014
Early Years Manager
Norwegian Cruise Lines
09.2013 - 03.2014
Front Desk/ Office Assistant/Medical Assistant/ Surgery Tech
Triangle Health Alliance
01.2009 - 06.2013
Pre-med -
Cecil College
Allied Health pre-requisites -
Delaware Tech Community College
Accelerated Graduation track - completed with honors
Chestertown Christian Academy