Summary
Overview
Work History
Education
Skills
Timeline
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Sheilla Najjuko

Sheilla Najjuko

Customer Success Manager
Berlin,Berlin

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over six-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.


Overview

8
8
years of professional experience

Work History

Customer Success/Assistant Account Manager

Devialet
01.2021 - Current
  • Managed client relationships, resulting in increased retention and loyalty.
  • Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
  • Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
  • Coordinated closely with internal teams to ensure timely and accurate delivery of products or services to clients.
  • Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Experience Agent

Percis Cuts
02.2018 - 03.2019
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships in both B2B and B2C sales.
  • Reduced response time for customer queries by implementing effective communication strategies.
  • Streamlined workflows, consistently meeting or exceeding performance metrics for quality and efficiency.

Assistant Graphic Designer /Account Manager

Real Concepts Ltd
12.2017 - 02.2018
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Enhanced user experience by creating intuitive interfaces and visually appealing designs.
  • Designed web-based advertisements and social media ads to add visually appealing elements to client advertising campaigns
  • Assisted with administrative, clerical and operational support duties.

Inside Sales Supervisor

Aristoc Booklex Ltd
06.2016 - 11.2017
  • Increased sales revenue by developing and implementing effective inside sales strategies.
  • Managed team of inside sales representatives, ensuring consistent achievement of sales goals.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
  • Organized and led staff meetings to share progress, established goals and provided additional resources to keep team members on target.

Education

Diplom in German in language/Deutsch - German Language

Eurasia Institute Berlin
Berlin, Germany
08.2020

Bachelor in Industrial in design and fine art - Industrial Art And Innovation Business Design

Makerere University
Kampla
10.2017

Diplom in Arts -

St. Lawrence Citizens High School
Kampala
11.2011

Skills

  • Cash Flow Management
  • Contract Negotiations
  • Invoice Processing
  • Microsoft Excel
  • Business growth and retention
  • Business Development
  • Powerful negotiator
  • Practical sales techniques
  • Interpersonal Communication
  • Organizational Skills
  • Reliability
  • Adaptability and Flexibility

Timeline

Customer Success/Assistant Account Manager

Devialet
01.2021 - Current

Customer Experience Agent

Percis Cuts
02.2018 - 03.2019

Assistant Graphic Designer /Account Manager

Real Concepts Ltd
12.2017 - 02.2018

Inside Sales Supervisor

Aristoc Booklex Ltd
06.2016 - 11.2017

Diplom in German in language/Deutsch - German Language

Eurasia Institute Berlin

Bachelor in Industrial in design and fine art - Industrial Art And Innovation Business Design

Makerere University

Diplom in Arts -

St. Lawrence Citizens High School

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Sheilla NajjukoCustomer Success Manager