Shelby Galley
Bushnell
Summary
PROFESSIONAL SUMMARY
Hardworking and passionate Hospitality Professional with strong organizational skills eager to secure Front Desk position at Mt. McKinley Princess Wilderness Lodge . Self-motivated and dependable with effective communication and interpersonal talents. Looking for new opportunity in hospitality to leverage strong attention to detail, time management and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Staff
Fairwinds' Alumni Center
10.2023 - Current
- Manage registration desk flow, ensuring accurate tracking of attendees for efficient data management.
- Assist in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Enhance event attendee experience by providing excellent customer service and addressing any concerns.
Ride Operator/Special Events Assistant
Adventureland Park
06.2022 - 09.2022
- Conducted pre-operation inspections of rides, identifying potential issues before they became problems.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
Crew Member
Taco Bell
12.2021 - 02.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Contributed to sales growth by upselling menu items and promoting limited-time offerings.
Ride Operator/ Hospitality Greeter
Storyland Park
05.2021 - 09.2021
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information while welcoming them to the park
Crew Member
Sonic Drive Inn
06.2018 - 10.2020
- Enhanced team productivity by maintaining a clean and organized work environment.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
Education
Bachelor's Degree - Hospitality Management
University of Central Florida
Rosen College Of Hospitality Management05.2027
Skills
- Excellent communication
- Intuitive Problem solving
- Sales experience
- High Emotional IQ and Soft Skills
- Guest Relations
- Highly Skilled in Office Suite
Certification
- Certified in Photoshop and Illustrator, Adobe - 2023
- International Ride Training Certification - 2022
Timeline
Event Staff
Fairwinds' Alumni Center
10.2023 - Current
Ride Operator/Special Events Assistant
Adventureland Park
06.2022 - 09.2022
Crew Member
Taco Bell
12.2021 - 02.2022
Ride Operator/ Hospitality Greeter
Storyland Park
05.2021 - 09.2021
Crew Member
Sonic Drive Inn
06.2018 - 10.2020
Bachelor's Degree - Hospitality Management
University of Central Florida
- Certified in Photoshop and Illustrator, Adobe - 2023
- International Ride Training Certification - 2022
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