Shelita Gordon
Bear
Summary
Healthcare Administration professional with 10+ years of experience supporting pharmacy and medical office operations, including patient coordination, scheduling, insurance verification, and administrative support. Experienced in electronic medical records (EMR/EHR), healthcare compliance, and maintaining accurate patient documentation. Recognized for delivering excellent patient service, managing high volumes of patient communication, and supporting clinical teams in fast-paced healthcare environments. Currently pursuing a Bachelor of Science in Healthcare Administration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant / Customer Care Specialist
Wedgewood Village Pharmacy LLC
Swedesboro, NJ
11.2023 - 01.2025
- Provided administrative and front-office support in a fast-paced pharmacy environment handling frequent patient inquiries.
- Managed incoming calls, emails, and patient requests while maintaining high customer service standards.
- Collected and verified prescription and patient information to ensure accurate processing and documentation.
- Coordinated prescription pickups and patient communication to support efficient pharmacy workflow.
- Maintained inventory records and assisted with supply management for pharmacy operations.
Certified Pharmacy Technician
Wedgewood Village Pharmacy LLC
08.2022 - 11.2023
- Supported pharmacists by assisting patients with medication orders, prescription questions, and delivery updates.
- Verified patient accounts, insurance information, and demographic updates to maintain accurate records.
- Coordinated medication shipments and tracked deliveries through shipping management systems.
- Maintained detailed documentation and supported daily pharmacy workflow.
Medical Scheduler
Delaware Imaging Network
Newark, DE
02.2022 - 08.2022
- Scheduled diagnostic imaging appointments while coordinating with radiology staff and clinical teams.
- Verified insurance eligibility and patient demographics prior to appointments to ensure accurate registration.
- Maintained detailed patient scheduling records within electronic medical record systems.
- Managed appointment scheduling for multiple departments, ensuring efficient patient flow and reduced wait times.
Field Colleague Trainer
CVS Health
02.2018 - 09.2020
- Traveled to multiple pharmacy locations to train new employees and support operational onboarding.
- Delivered standardized training programs and coached staff on pharmacy workflow and customer service.
- Supported operational consistency across multiple store locations.
Pharmacy Technician / Inventory Specialist
CVS Health
09.2014 - 02.2018
- Processed prescriptions, insurance claims, and medication orders while supporting pharmacy operations.
- Managed medication inventory and monitored stock levels to maintain pharmacy supply availability.
- Communicated with physicians to clarify prescription information and ensure patient safety.
Education
Bachelor of Science - Healthcare Administration
Bay Path University
09.2026
Associate of Applied Science - Healthcare Administration
Eastern Gateway Community College
06.2024
Skills
- Healthcare Administration
- Electronic Medical Records (EMR/EHR)
- Medical Scheduling & Patient Intake
- Insurance Verification
- Medical Terminology
- HIPAA Compliance
- Healthcare Customer Service
- Prescription Processing
- Inventory & Supply Management
- Data Management & Reporting
- Microsoft Office
- Data entry
- Positive attitude
Certification
Certified Pharmacy Technician (CPhT)
Timeline
Office Assistant / Customer Care Specialist
Wedgewood Village Pharmacy LLC
11.2023 - 01.2025
Certified Pharmacy Technician
Wedgewood Village Pharmacy LLC
08.2022 - 11.2023
Medical Scheduler
Delaware Imaging Network
02.2022 - 08.2022
Field Colleague Trainer
CVS Health
02.2018 - 09.2020
Pharmacy Technician / Inventory Specialist
CVS Health
09.2014 - 02.2018
Bachelor of Science - Healthcare Administration
Bay Path University
Associate of Applied Science - Healthcare Administration
Eastern Gateway Community College